Supervisor

To proactively support the Store Management Team by:

Key Responsibilities Team Management

• Maximising sales and profitability through exceptional customer service
• Maintaining high visual merchandising and store standards
• Ensuring team performance meets company expectations in the absence of the management team
• Overseeing the smooth and efficient running of the store when management is not present
• Assist in training, developing, and coaching team members in collaboration with the Store Management Team
• Provide store performance feedback to the Regional Manager as needed

Store Operations

• Maintain visual merchandising standards and implement window display schemes
• Ensure compliance with promotional activities and store layout guidelines
• Support stock control, cash handling, and in-store security procedures
• Help maintain a clean, safe, and healthy working environment
• In the absence of the manager, create staffing schedules that align with the allocated payroll budget and ensure the store is adequately staffed
• Report maintenance issues using the designated software systems
• Adhere to all Health & Safety policies and procedures

Communication & Reporting

• Communicate regularly with the Store Manager, Regional Manager, and Support Teams
• Respond promptly to internal communications
• Stay updated with company policies, procedures, and Head Office updates

Financial & Analytical Duties

• Assist in analysing store performance
• Monitor daily footfall and conversion rates, and take action to improve performance
• Work towards achieving Average Transaction Value (ATV) and Items Per Basket (IPB) targets
• Help control stock loss and ensure accurate completion of administrative procedures

Brand & Customer Engagement

• Promote the Bonus Club loyalty programme in line with GDPR guidelines
• Lead by example in delivering outstanding customer experiences
• Stay informed on product knowledge and internal systems through ongoing training

Additional Responsibilities

• Support new store openings, relocations, and closures as required
• Adhere to all internal policies, including the Whistleblowing Policy