Knowledge Management Team Leader

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Our Customer Services division plays an important role at the core of our business, delivering high-quality, customer support to Regulated and Corporate customers via multiple customer channels.

Established as a key support function, our Knowledge Management Teams ensure our service led employees and customers are enabled with accurate, accessible and actionable information so that great outcomes can be delivered right first time.

Key Responsibilities:

• Lead, coach and develop a competent team of Knowledge Content Authors and Technical Writers, providing clear direction, strong engagement and an open feedback environment to drive efficient support of business needs.
• Drive the quality creation, governance and continuous review of knowledge, ensuring information is compliant, well-structured, easily accessible and effectively maintained.
• Foster a culture of strong collaboration, building cross-functional relationships and promoting knowledge-sharing across teams to enhance overall organisational effectiveness.
• Own and evolve the Knowledge Management framework, ensuring robust governance, version control, content standards and audit readiness.
• Build, lead and implement a new approach to insight and analytics, working with data teams to harness failure demand and other data indicators that identify knowledge gaps, drivers and opportunities for optimisation across both Regulated and Corporate Customer journeys.
• Leverage data and insight to continuously improve knowledge effectiveness, reduce failure demand and enhance customer and colleague outcomes.

Skills and Experience:

Required:

• Demonstrable experience in a people management/leadership position
• Excellent communication skills both written and verbally
• Strong analytical capability, interpreting data into information and action.
• Excellent stakeholder management skills at various organisational levels
• Proficient in Microsoft Applications (PowerPoint, Excell, Word)
• High attention to detail and commitment to quality and accuracy.
• Able to deliver clear, insightful presentations.

Desirable:

• Knowledge of UK regulation within a finance, automotive or other regulated type business
• Able to simplify complex information into digestible content for different audiences
• Experience of Knowledge management principles, systems, types of frameworks & content cycle best practices

What we offer

Rewards & Financial Benefits

• Competitive pension scheme, Annual salary review and bonus scheme, Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000)

Health & Wellbeing

• Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance

Time Off & Work-Life Balance

• 25 days' annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days , Time allocated for personal development, Study support (where applicable).

Workplace & On ‑ Site Facilities

• Free parking (limited) , EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events

Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified.

At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don't exactly align,

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that’s diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale ado