Customer Care Coordinator

Our client is looking for a proactive and customer-focused Customer Care Coordinator to join their growing team. This is a fantastic opportunity for someone with strong administration and customer service skills who enjoys building relationships, coordinating contractors, and delivering an excellent customer experience. You'll support partnership housing providers, residents, and internal teams while helping to ensure works are completed efficiently and enquiries are resolved promptly.

Company Benefits:

Competitive salary

Annual bonus scheme

Salary sacrifice car scheme

26 days holiday plus bank holidays, increasing with service

Private medical insurance and health screening

Life assurance and pension scheme

Flexible and hybrid working opportunities

Ongoing training and career progression

Company social events and additional benefits

Key Responsibilities:

Provide administrative support to the Customer Care and Partnerships teams

Act as a key contact for customer and client enquiries

Chase contractors for appointments and updates on completed works

Coordinate subcontractors and suppliers to resolve defects efficiently

Raise work instructions, quotations, and material orders

Maintain accurate records, reports, and documentation

Support inspections, complaints handling, and insurance claims administration

Provide cover for incoming customer care calls

Liaise with internal teams to ensure excellent service delivery

Experience & Skills Required:

Previous customer service, customer care, coordinator, or administration experience

Excellent communication and interpersonal skills

Strong organisational skills and attention to detail

Ability to manage multiple priorities in a busy environment

Proficient in Microsoft Office applications

Knowledge of COINS software would be advantageous

Professional, adaptable, and customer-focused approach

Ability to work independently and as part of a team

If you have not been contacted within 5 working days, unfortunately your application has not been shortlisted on this occasion.

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