Customer Service Administrator
Redhill
Administrator – Client ServicesJob Type: Full Time, Permanent Location: Redhill, Surrey Working Hours: 37.5 hours per week, Monday to Friday Salary: £22,500 - £25,000 per annum depending on experience Benefits
Holidays 22 days plus bank holidays
Discretionary bonus
Access to Pension scheme
Our client is a long-established international consultancy working with large, multi-site clients. They are seeking a driven and enthusiastic individual for their invoice validation service. The Role – As an integral part of their operations, you will work in a small specialist group providing an exceptional service reviewing and correcting queries raised on supplier invoices for major clients. The role will include:
Monitor Supplier billing files on a monthly basis to ensure all energy invoices are received on time and in full.
Perform final invoice validation checks to make sure all invoices are correct before payment files are produced and sent to the customer.
Investigate reasons for failed invoices by actively managing all mis – matches identified
Raise and log all queries that are identified with the supplier and manage the queries through to resolution
Produce payment files to send to the client within the agreed SLA for the client to be able to make payment on time.
Run monthly data reports
Collaborating with Other Departments – Effective communication with various departments such, energy consultants, administration and finance is crucial. This collaboration ensures accurate billing and assists with resolving any discrepancies.
Key Skills and Experience –
A strong customer service ethos.
Good written and verbal communication skills.
Ability to work under pressure and manage multiple deadlines
Computer literate in MS office (especially excel)
Demonstrated ability to organise and prioritise work efficiently under deadlines.
Team – player you enjoy working closely with other de – apartments.
An eye for detail and the ability to prioritise work and initiative are vital elements of this role.
On the job training in our systems will be provided.
This is an important administrative role and, for the right person, may lead to other opportunities within the Company.