Technical Services Manager

The Opportunity

We're working with a well-established and growing IT provider to find an experienced Technical Services Manager to join their team. This is a hybrid role combining hands-on solution delivery, pre- and post-sales support, and leadership of a small team of solutions technicians — based across home, office, and customer site visits.

The Role

You'll sit at the intersection of sales, delivery and technical leadership — customising solutions and strategic advice to meet client needs (from regulatory compliance to business process optimisation) and managing projects from initial requirements gathering through solution design and implementation. You'll work closely with Account Managers and the SOP department, provide pre-sales input and demonstrations, and lead a small team delivering both project work and escalated IT support.

What You'll Be Doing

Provide pre-sales, installation planning and post-sales support across the solutions portfolio

Attend customer solutions meetings, delivering demonstrations

Work alongside Account Managers and the SOP department on solutions projects — providing costings, installation plans and timelines

Project manage solution software builds and implementations to customer requirements

Build and implement telecoms tenants and installations

Lead a team of solutions technicians, supporting delegated projects and escalated IT tickets

Maintain solutions licensing and management

Contribute to knowledge base articles and documentation to improve support processes

Liaise with software developers on product updates and technical bulletins

Keep solutions certifications valid and up to date

What We're Looking For

Solid understanding of IT systems, including Windows OS, Microsoft 365, and common business applications

Certifications in CompTIA, Microsoft, Google, AWS or Unified Comms preferred

Good working knowledge of PaperCut MF, PaperCut Hive, uniFLOW, Optimidoc and Unified Comms platforms

Familiarity with helpdesk/ticketing systems (e.g. Vantage, ServiceNow, Zendesk, Freshdesk)

Strong problem-solving and troubleshooting skills

Excellent written and verbal communication, with the ability to explain technical concepts...