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We have an exciting opportunity for a Technical Service Desk Engineer to join a well established organisation in Bristol on a permanent basis.This role will be hybrid working.Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicleSalary: £30,000 p.a + benefitsWorking Hours: 37.5hrs between 7:30 – 22:0
We have an exciting opportunity for a Technical Service Desk Engineer to join a well established organisation in Bristol on a permanent basis.
This role will be hybrid working.
Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle
Salary: £30,000 p.a + benefits
Working Hours: 37.5hrs between 7:30
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Job Source: NCC Group
Technical Service Desk analyst
Bristol
Job DescriptionWe have an exciting opportunity for a Technical Service Desk Engineer to join a well established organisation in Bristol on a permanent basis.This role will be hybrid working.Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicleSalary: £30,000 p.a + benefitsWorking Hours: 37.5hrs between 7:30 – 22:00Certifications: ITIL Foundation, Microsoft (Desirable)Responsibilities:• Provide remote Technical Support with occasional customer visits• Provide assistance by phone, email and/or using a ticket management system• Update the internal knowledgebase with issue resolution details• Mentor and assist junior team membersSkills & Experience• Good communication, documentation and customer service skills• Experience of supporting the following:• Microsoft server operating systems• Microsoft Exchange• Microsoft Active Directory• VMware and/or Microsoft Hyper-V (VMware preferred)• Microsoft Office 365• Veeam Backup & Replication• Microsoft Windows Desktop Operating Systems• Experience of working in a busy MSP environment• Experience of configuring and supporting network devices such as Firewalls and Switches• Good understanding of principles of ITIL FrameworkTechnologies & Experience• Veeam Cloud Connect• Microsoft Remote Desktop Services• Citrix XenApp/XenDesktop• Veritas (Symantec) Backup Exec• Symantec Endpoint Protection• Fortinet Firewalls• HPE/Dell SANs• HPE Server Hardware & Switches• Office 365 Migrations• N-Able RMM• PowerShell scripting• Citrix CCA• Microsoft MCP• Knowledge of iOS and Android devices