Operations Manager

We’re looking for an epic leader of people and standards-driven operator to join our team as an Operations Manager. This role would be a great fit for someone currently operating as an Area Manager, Area Coach, District Manager, Regional Manager within hospitality, QSR or casual dining

What You’ll Do Here

• Oversee the daily operations of multiple locations, ensuring efficiency and profitability
• Ensure compliance with all regulatory requirements and safety procedures
• Build, develop and retain a high-performing team through strong recruitment, training, coaching and development, succession planning and leadership practices and in line with company expectations
• Put the customer first in everything you and your teams do, driving service and guest reviews/feedback
• Ensure food quality standards uphold our ambition to be the most loved QSR brand
• Collaborate with the Chicken HQ teams to gain the support and expertise you need to drive your store forward
• Implement and maintain operational policies, procedures and standards across all locations
• Monitor and analyse financial performance, budgeting and cost control measures
• Drive continuous improvement initiatives to enhance operational effectiveness

What You’ll Have Done

• Strong experience and proven track record in a multi-site, hospitality business, ideally QSR or casual dining
• Excellent organisational and problem solving abilities
• Always leads by example, lives and breathes an epic guest experience and drives KPIs
• Strong leadership and interpersonal skills with the ability to motivate and inspire
• Extensive experience recruiting, developing and talent planning within your store teams
• Demonstrated ability to analyse financial data and make sound business decisions
• Knowledge of regulatory compliance and safety standards

Benefits

• Competitive salary and bonus scheme
• £5,000 car allowance
• Company car scheme
• Benefits platform, including gym discounts and cycle to work
• Career progression opportunities
• Private healthcare
• Life assurance
• 33 days annual leave
• Birthday day off

  Inclusivity and respect are at the heart of all we do. Popeyes is a place where everyone can be their true self and where everyone belongs. That’s why we assess every application on their aptitude to do the job - and nothing else.