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Customer Service Advisor

Liverpool

Job Title:  Customer Service Advisor Contract Type:  Permanent  Salary:  £26,250.05 (£28,90.68 is achieved after 12 months successful performance in the role) Working Hours:  35 hrs per week Location: Speke, Liverpool Working Pattern:  Rotation 3Week Monday Tuesday Wednesday Thursday Friday Saturday Sunday1 12 – 7:30 OFF 12 – 7:30 12 – 7:30 12 – 7:30 12 – 7:30 OFF2 3 – 10:30 3 – 10:30 3 – 10:30 3 – 10:30 3 – 10:30 OFF OFF3 2:45 – 10:15 2:45 – 10:15 2:45 – 10:15 2:45 – 10:15 OFF 2:45 – 10:15 2:45 – 10:154 12 – 7:30 12 – 7:30 12 – 7:30 OFF 12 – 7:30 OFF OFF If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Customer Service Advisor. You will work as part of a team delivering high quality, cost-effective, 24-hour telephone based comprehensive housing and telecare service, resolving the service requests of customers of Riverside and Riverside Help Line. The role will require you to deal with all service enquiries to Riverside through a variety of media (phone, text, email and web) and diagnose and order repairs including liaison with contractors and guiding customers through simple processes to resolve issues themselves. Finally, you will provide identification of rechargeable repairs through appropriate questioning, explanation of policy and taking payment, identify repairs under defects and provide advice and order under specialist database.  About you We are looking for someone with excellent customer service skills and have had previous experience in working in a customer focused environment. The ideal candidate will be IT literate and have good written and verbal communication skills. This role will require someone who is an active listener and able to support our customers. Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension  28 days holidays plus bank holidays

Flexible working options available

Investment in your learning, personal development and technology

A wide range of benefits

Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.  Applications may close before the deadline, so please apply early to avoid disappointment.

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Customer Service Advisor jobs in Liverpool

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