Job Summary

Job Type:: Temporary
Job Level:: Diversity Focused
Benefits:: Parking

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Job Description

Service Desk AnalystMidlands based hybrid6-month initial contract, but with possible extensions and temp to perm optionsAdditional standby and shift allowancesWe are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing 1st or 2nd line technical support to a user base of over 65,000 colleagues.You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone.You’ll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate.What you will be doing:- Provide a single point of contact to internal colleagues reporting IT related issues- Diagnose and resolve technical issues using your problem-solving skills and questioning techniques- Obtain both technical information and business impact to minimise downtime to colleaguesThe Skills you will need:- A passion for customer service- Ability to flex your communication, both written and verbal- Previous service desk experience and understanding of working to KPI’s is an advantage- Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange* skills need but not essential as training is provided

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Lorien

Service Desk Analyst

Job Summary

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Lorien