3rd Line Technical Support Engineer

Our client is urgently seeking the right kind of Senior Line 3 Technical Engineer.

The primary role of our ICT Senior Engineer is to support, develop and maintain the core business critical systems, which incorporate, Microsoft Office 365, Azure, Entra, Active Directory, Virtualisation Platforms VM Ware, Hyper V, System backups, File System Access, SharePoint Online, and network access perimeter and security.

As part of this role, you will be required to participate in the Out of Hours ICT Senior Engineering rota which is currently covering 1 in 5 weeks.

The Person

The ideal applicant will be in possession of a degree in Computer Science or Information Systems Technology, Management of Information Systems, or significant proven experience within an enterprise business environment providing critical server/infrastructure 3rd line support.

Working knowledge of cloud services and SaaS operating models would be highly desirable, along with industry qualifications, such as Microsoft, Cisco and ITIL.

Skills and Experience

• Experience in supporting a comprehensive range of ICT services

• Significant working knowledge of Microsoft architectures, ideally at Enterprise level

• Substantial working knowledge of Microsoft Active Directory

• Significant experience working with enterprise networks, TCP/IP, DNS, DHCP, VLANs, VoIP, VPNs and enterprise firewall security

• Significant working knowledge of Microsoft Active Directory. Experience of Microsoft Cloud services, such as Office 365 and Azure / Entra and Microsoft Exchange would be a distinct advantage

• Considerable working knowledge of Cisco networking device configuration and security including switches and routers in a corporate network environment

• Considerable working knowledge of server virtualization technologies, VMware and/or Microsoft Hyper-V or others.

• Organisational skills with the ability to prioritise workloads, meet deadlines and work under pressure

• The ability to play a major role in ICT technical projects

• The ability to identify technical problems and offer logical solutions

Additional Factors

Possession of a current, valid driving licence is also required, as you will travel the region of Hereford and Worcester on occassion. The role itslef is mainly office based, not remote so Worcester must be an easy daily drive for you ie less than an hour each way.

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