Credit Controller

Credit Controller - Permanent - Hybrid Working

Our client is looking for an experienced Credit Controller to join their Finance team.

This is a great opportunity for a confident Credit Controller who enjoys taking ownership of their own portfolio, building effective customer relationships and driving outstanding debt to resolution.

The Role

You will take responsibility for your own ledger of customers, managing the full credit control and collections process to minimise debtor balances and ensure payments are received in line with agreed terms.

Key Responsibilities

Manage daily credit control activity across telephone, email and written correspondence, maintaining accurate records of all collection activity

Produce daily arrears reports and provide updates to senior stakeholders

Manage relationships with external debt collection agencies

Oversee litigation cases where required

Maintain customer records, including direct debit mandates

Process daily direct debit collections and cash allocation

Handle customer queries and complaints professionally and efficiently

Prepare monthly arrears reports for Board reporting

Develop, maintain and improve collection processes and procedures

Undertake general lease administration for the allocated portfolio, including activating and terminating proposals, raising settlement quotes and invoices

Support internal and external audits as required

Proactively identify opportunities to improve processes and procedures, providing constructive challenge and feedback

Work closely with the wider Finance team and other departments to ensure key deliverables are achieved

About You

You will have:

At least 3 years' credit control experience , ideally within a business-to-business environment

Strong telephone, written and verbal communication skills

Excellent attention to detail and a conscientious, proactive approach

Strong organisational and time management skills, with the ability to pri...