Customer Service Advisor
York
Due to peak season, we are looking for a Customer Service Advisor to work for an award winning companyin York on a fixed term contract until September has become available to work within the customer service team as a Customer Service Advisor .
The purpose of the position is to deliver first rate customer service to all potential and existing customers, ensuring all elements of the service are delivered to a high quality and on time. Working within a diverse, fun and hardworking team you will be working in a gorgeous city centre office & your typical day will look a bit like this:
Issuing booking confirmations to the customer ensuring all details contained are correct & building relationships with customers.
Contacting customers and responding to email enquiries to ensure customers have all the information they require.
Supporting the administration of cancellations, discussing other available options with the customers in order to retain their custom where possible.
Liaising with external suppliers on behalf of customers as well as resolving overdue payments
Contacting customer to follow-up and resolve over-due payments of balances or deposits.
Preparing & despatching customer documentation
The perfect Customer Service Advisor for this role will have a really pleasant and empathetic manner with good listening & communication skills. You will have some form of customer service experience but if you haven’t worked in an office environment before that’s not a problem, as long as you are IT Literate and can pick things up quickly.
You should be able to talk to customers and understand their needs, be patient, tolerant and have a genuine and kind manner. As a driven individual, you will enjoy getting results and making your customers happy!
In return this company can offer a lovely team atmosphere, a supportive and driven line manager, opportunities to progress within the business and great benefits.
Job type: Fixed term contract, full time, 9-5pm Monday to Friday with 1 in every 4 weekends with two days off in the week
Salary: £24.3K
Minimum of 30 days holiday which includes the normal bank holidays
Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes.
Life Assurance
Death in Service benefit of 4 X your basic salary from commencement of service.
Group Personal Pension Plan
Extensive Staff Discounts
Interviews: Immediate
Customer service/retail/hospitality/communication skills/ York/fixed term contract/ team