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Proud to serve. Proud to keep justice going.

Our Support Officers play a critical role, providing excellent administrative support and customer service to court users, judiciary, and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Your role

Crown Court Admin Officers are responsible for management of criminal digital files in preparation for hearings involving correspondence and general enquiries.

The Crown office handles with enquiries from criminal justice agencies, solicitors, barristers and public via post, email, telephone and face to face.

Deal with full range of serious criminal work as well as management of jurors.

You will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Your skills and experience

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask, whilst working in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills.

This is a court based role covering both office and courtroom environments; therefore, hybrid working will not be considered.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Skilled Worker Visa - This role is not eligible for new Skilled Worker visas in accordance with the current immigration rules.

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Fixed Term Appointments (FTA) on Promotion

MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.

Loans

The terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. Prior agreement to be released on a loan basis should be obtained before commencing the application process.

Loans are also available for OGD candidates.

Additional Information

Base Location - Mold Justice Centre, Law Courts, Mold, CH7 1AE

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

Occasional travel to Caernarfon Justice Centre, Llanberis Road, Caernarfon LL55 2DF

This is a business-critical role requiring full time hours only.