General Manager

Exceptional General Managers. Exceptional Hospitality. At Heartwood Collection, were not just looking for General Managers were looking for exceptional hospitality leaders who know how to build brilliant teams, deliver outstanding guest experiences and run successful, high-performing businesses.
Across Heartwood Inns and Brasserie Blanc, our General Managers are at the heart of their businesses. They lead from the floor, know their guests, develop their people and take real ownership of everything from standards and culture to sales, labour and profitability.
As an award-winning and rapidly growing hospitality group, this is an exciting opportunity for an experienced General Manager who wants to make an impact and grow with us.
You will need to be an accomplished General Manager with a strong track record in premium pubs, restaurants or fresh-food hospitality.
Were particularly interested in leaders who can demonstrate:
23+ years' experience as a General Manager, ideally within a quality branded or multi-site hospitality environment
A proven track record of running a successful, high-volume fresh-food operation
Strong commercial understanding, including P&L, labour, sales, KPIs and profitability
The ability to lead from the front and be highly visible with both guests and your team
A passion for developing people and building strong management teams
High standards and an eye for the details that create an exceptional guest experience
Confidence managing all aspects of a hospitality business, including rooms and reception where applicable
A genuine desire to take ownership, drive performance and make your site the very best it can be
Above all, we're looking for people-first leaders with personality, energy and ambition General Managers who inspire their teams and genuinely love hospitality.
General Manager- The Benefits
Competitive salary package including TRONC and KPI-based bonus
48-hour contract
Private healthcare with Bupa
Bespoke training and career development through our Stepping Stones programme
Employee Assistance Programme with Hospitality Action
Hundreds of discounts through Reward Gateway
Instant access to pay through EarlyPay
Enhanced maternity and paternity leave
Up to £1,500 referral bonus
Option to purchase up to 5 additional days' holiday
50% off food at Heartwood Inns and Brasserie Blanc, plus 20% for family and friends
Discounts across our beautiful Inn bedrooms
Birthday gift and Long Service Recognition
Cycle to Work Scheme
Join an award-winning collection Heartwood Collection is proud to have been recognised as:
Sunday Times Best Places to Work 2024
Double winner Publican Awards 2024
Best Pub Brand/Concept Publican Awards 2025
With an expanding collection of pubs, brasseries and beautiful bedrooms, we're building something special and we're looking for outstanding General Managers who want to be part of it.
If you're an experienced General Manager who knows how to lead people, drive a business and create hospitality that guests want to return to, we'd love to hear from you.
Bring your personality. Bring your standards. Bring your ambition. We'll give you the opportunity to make your mark.
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