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Help Desk Support Analyst

brentwood, england, United Kingdom

Helpdesk Support Analyst needed for this Brentwood based FinTech. This role is ideal for someone who thrives in a supportive and fast-paced environment and is committed to providing exceptional customer service.

Key Responsibilities:

first-level contact and problem resolution for all users with software and application problems.

as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.

unresolved calls to appropriate support team member.

incident resolutions and maintain logs of the issues handled or escalated.

with vendor support contacts to resolve technical issues within the desktop environment.

procedures and standards to improve the efficiency and effectiveness of the help desk.

The right person will have a good mix of:

minimum of 2 years' experience in a helpdesk or technical support role.

track record in supporting customers/clients effectively.

problem-solving skills and a strong customer-oriented focus.

proactive approach to preventing and resolving issues.

communication and interpersonal skills, with a flair for dealing with various levels of technical users and clients.

To discuss in detail, please apply today

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