Assessment Administration Coordinator

Assessment Administration Coordinator

Location: Nominal office of York, with expected minimum attendance of once per month

Salary: £27,010 gross per annum

Contract: Full Time, Permanent

Applications close on 14th September at 9am. Interviews will take place via MS Teams w/c 28th September

Benefits:

A generous pension plan with USS

Enhanced family leave benefits

31 days' annual leave, plus bank holidays

Flexible working hours

Hybrid work

Employee Assistance Programme access

Personal Financial Wellbeing advice access

to name a few

The Role:

We are looking for an Assessment Administration Coordinator to support the delivery of a range of prestigious peer review and assessment services across the higher education sector.

This role will provide end-to-end administrative support for either institutional services (including Athena Swan, Race Equality Charter, Inclusive Institutions Framework, Impact Awards and Accreditation) or individual services (including Fellowship, End-Point Assessment and Awards).

You will play a vital role in ensuring assessment processes run smoothly, efficiently and accurately, supporting applicants, reviewers, institutions and subject experts throughout the assessment journey.

Working within a collaborative team, you will help deliver excellent customer experiences while contributing to ongoing service improvements and transformation projects.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities and has a strong commitment to quality, accuracy and continuous improvement.

There are 3 opportunities available for this role, 1 permanent position within Institutional Services and 2 Fixed Term Contracts within Individual Services.

Job requirements

Experience delivering high-quality administrative support within education or a related professional environment.

Proven experience delivering excellent customer service and handling customer enquiries and complaints.

Experience working with databases, CRM systems and case management systems.

Experience using multiple digital systems to record, manage and monitor data accurately.

Experience supporting external customers and stakeholders at varying levels of seniority.

Knowle...