Credit Controller

We are currently recruiting for a Credit Controller to join our expanding busy Credit Control Team in Middlesbrough. This position also offers quarterly bonuses - £100 - £600 plus benefits

The purpose of the job role is to be responsible for the day to day receivables management of a portfolio of "owned" customers, ensuring that insofar as possible payments are received in line with individual customer assigned payment terms.

Key Responsibilities (may include some or all of the following)

* Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment

* Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary

* Clearly & promptly record all conversations and other correspondence on the customer account

* Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor

* Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions

* Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.

* Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation

* Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upon

* Prompt and accurate record keeping

* The transactional integrity of specific sales ledger accounts, including the timely and accurate resolution of unallocated cash

* The prompt identification and referral of credit risk issues

* The prompt identification and referral of unresolved queries that are holding up payments

Key Skills / Attributes

* Team player - able to work independently and with others to achieve common goals and targets

* Highly organised and able to prioritise workloads within a very busy and fast-moving environment

* Strong customer service skills

* Strong negotiating skills; able to speak confidently to people at all levels

* Persuasive; able to achieve results by inf...