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Adullam Homes
Alfreton
Concierge (Night) Location : Alfreton Salary : £ 23,400 per annum Job title: Concierge A fulfilling and exciting opportunity available for a waking night concierge post in our young peoples supported accommodation service in Alfreton This role is a key member of the team, providing out of hours assistance to 10 young people wit
Job Source: Adullam HomesInchcape Retail Limited
Loughborough
Mercedes Benz of Loughborough Customer Experience Expert £28560 (OTE £32 + Employee Benefits 45 hours per week, covering Saturday & Sunday What we can offer you 33 days annual leave , including bank holidays (pro rata) Retail discounts that save you money every day Gym discounts , cash healthcare plans , and a cycle-to-work scheme Car di
Job Source: Inchcape Retail LimitedInchcape Retail Limited
Loughborough
Mercedes Benz of Loughborough Customer Experience Expert £13962.67(OTE £15,654.22) + Employee Benefits 22 hours per week, covering Saturday & Sunday What we can offer you 33 days annual leave , including bank holidays (pro rata) Retail discounts that save you money every day Gym discounts , cash healthcare plans , and a cycle-to-work sch
Job Source: Inchcape Retail LimitedInchcape Retail Limited
Loughborough
Mercedes Benz of Loughborough Customer Experience Expert £6,346 (OTE £7,116) + Employee Benefits 10 hours per week, covering Saturday & Sunday What we can offer you 33 days annual leave , including bank holidays (pro rata) Retail discounts that save you money every day Gym discounts , cash healthcare plans , and a cycle-to-work scheme Ca
Job Source: Inchcape Retail LimitedNottingham Community Housing Association
Nottingham
Head of Customer Experience Nottingham £53,794 - £59,487 per annum At NCHA, were clear about what matters - delivering for our customers, being lean and building operational excellence. We believe in a culture of always striving for the best. And this is where you come to mind There's never been a more exciting time to join us. We have an
Job Source: Nottingham Community Housing AssociationNottingham Community Housing Association
Nottingham
Head of Customer Experience Nottingham £53,794 - £59,487 per annum At NCHA, we’re clear about what matters - delivering for our customers, being lean and building operational excellence. We believe in a culture of always striving for the best. And this is where you come to mind… There's never been a more exciting time to join us. We have an excitin
Job Source: Nottingham Community Housing AssociationUnite Students
Loughborough
Customer Experience Team Member Location: Loughborough Salary: £9,586 per annum (depending on experience), plus bonus and benefits Hours: 15 hours per week. Customer Experience Team Members working Saturday & Sunday, between the hours of 7am and 10pm. The role Come to Unite Students and flourish in a friendly, inspiring team! Be celebrated for be
Job Source: Unite StudentsApplause IT Recruitment
Nottinghamshire, England, United Kingdom
User Centred Designer – UX, Product, Service, Wayfinding Mansfield, UK (On-site/Hybrid) Up to £60,000 (Dependent on Experience) Applause IT is searching for a User Centred Designer with exposure to digital and physical design challenges within UX to join a leading creative, multi-channel Marketing agency. Our client is renowned for driving innova
Job Source: Applause IT RecruitmentNottingham
Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.
They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.
In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.
If this role is of interest to you, please contact us for a confidential chat, or apply online.
Role of Customer Experience Concierge:
Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service.
Action flight schedule changes, ensuing all other booking components are updated accordingly.
Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.
Support with administration of customer bookings including invoicing and documentation.
Monitoring of and responding to Trustpilot customer reviews.
Managing formal customer complaints to resolution in line with ABTA guidelines.
Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.
Manage customer reviews and respond in line with internal processes and procedures.
Skills required for the role:
Proven experience in a similar role within the travel industry.
In depth travel industry product knowledge.
Excellent communication skills, both verbal and written.
Strong customer focus and empathy
Exceptional attention to detail and organisational skills
Able to work in a fast-paced environment
Strong problem-solving skills.
If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!
Not for you? The please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
Succeed Recruitment Solutions - for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide
Travel Customer Experience Concierge jobs in Nottingham
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