Technical Trainer, Customer Training

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life.With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

The Technical Trainer will provide primarily customer-facing training on the TAIT group of companies’ automation platforms and associated systems. They will also be instrumental in development of content for future training offerings.

Responsibilities:

Classroom Training:

• Facilitate classroom training on the TAIT and/or Kinesys automation platforms
• Navigator - Introduction, Programming & 3D
• iQ (including the epiQ console)
• Vector
• Aid in or lead content development for new training offerings and/or enhancement of existing classroom training offerings
• Create and develop training materials to support the delivery of classroom training, incorporating different learning styles, e.g., presentations, worksheets, practical exercises, participant guides, facilitator guides, etc.
• Successfully leverage the TAIT external LMS (Learning Management System) to track/manage learner course assignments, class rosters, and course/module completions
• Maintain classroom training equipment in the Training Lab, ensuring readiness of kit for classroom training, demos, and other uses as applicable

Onsite Training:

• Facilitate either onsite or online/remote training on various topics as needed (by customer request), including:
• General entertainment automation concepts/components
• TAIT & Kinesys automation platforms/systems – operation and programming
• Troubleshooting
• Safety
• Aid in or lead content development for new training offerings and/or enhancement of existing onsite training offerings
• Create and develop training materials to support the delivery of onsite training, incorporating different learning styles, e.g., presentations, worksheets, practical exercises, participant guides, facilitator guides, etc.
• Maintain travel training equipment, ensuring readiness of kit for onsite training

Process Management:

• Develop and manage appropriate processes for training administration.
• Manage and update necessary training information via internal communication tools (Slack, Sharepoint, Guru, etc.)
• Effectively leverage Salesforce Service Cloud to engage with customers on training requests
• Identify opportunities for improvement of departmental training processes, tools, and/or administration; review with appropriate departmental leadership; implement improvements

Tracking & Reporting:

• Effectively utilize the TAIT external LMS (learning management system) to house and manage training activity and learner progress
• Provide learner tracking and reporting as needed/requested
• Leverage reporting to make additional training recommendations, if/when needed, to further achievement of business objectives

Collaboration:

• Collaborate cross-functionally with team members, department heads, and other stakeholders to understand organizational needs and align customer-facing learning programs with business objectives
• Work with subject matter experts to ensure content accuracy and relevance
• Provide subject matter expertise on both content and training methods to benefit TAIT projects
• Provide training to non-L&D team members on effective training means and methods, if/when applicable

Qualifications:

• Professional experience working with automation controls systems
• In-depth knowledge of NAVIGATOR; working knowledge of iQ, eCham/Cham 5, Vector (in-depth knowledge of iQ preferred)
• Bachelor’s Degree is preferred
• Strong written and oral communication skills
• Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced and agile environment
• Excellent project management skills and the ability to manage multiple initiatives simultaneously
• Excellent communication and interpersonal skills, with the ability to influence at multiple levels of the organization
• Affinity for working closely with customers to solve challenges and provide a great customer experience

TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.