Senior Microsoft 365 Analyst

UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges.

The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.

We are involved in Service Strategy and Improvemen, which is structured into nine departments: Director’s Office; Architecture; IT Change and Project Delivery Services; IT for Professional Services and the Bartlett; IT for SLMS, IOE and Humanities; IT Service Delivery; Learning Technology and Media Services; Research IT Services; and Service Strategy and Improvement.

About the role

This is a fantastic opportunity to join UCL’s Information Services Division (ISD) as a Senior Microsoft 365 Analyst supporting UCL’s staff and students. Within ISD, this role is part of the IT Service Operations department which manages the infrastructure, data platforms and enterprise applications which underpin UCL's central IT services.

As part of a team your role will be to help deliver our enterprise messaging and collaboration services based on Microsoft 365. You will be providing technical support and using your knowledge and experience delivering ongoing service improvement, focussing on Exchange, Microsoft Teams, SharePoint and the Office 365 platform

You will also be communicating with stakeholders assisting with integrations and provide subject expertise when required. Everything in this service is performed at scale therefore there is considerable use of PowerShell and other automation techniques to maintain the service.

*Please note the JD states the need for experience in Cisco and Siemens; this is no longer a requirement*

About you

You will have in-depth recent experience of administrating Microsoft 365 including Exchange within in a complex and large-scale environment. You will be capable of owning and managing the end-to-end process of ‘change’. From gathering requirements, conceptual design, impact analysis and technical implementation. Spatial awareness of operational impact, support and training is a must.

You will also have experience of administrating SharePoint and Teams, with an additional emphasis on information security and compliance concerns. As a senior member of the team, you will be expected to lead technical change, take ownership of issues and problems and advise the product owner and team members. The ability to communicate and articulate technical change with senior stakeholders into business and user impact also key.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Relocation scheme for certain posts
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; and for our Grade 9 and 10 roles, women.

Attached documents are available under links. Clicking a document link will initialize its download.