EL/PL Claims Handler
Liverpool
Employers Liability and Public Liability Claims Handler - Hybrid working with only 1 day in the office
Keoghs are looking for an experienced EL/PL and Property Damage Handler to join their team in the Liverpool office. The claims handler will be responsible for managing a caseload of Public / Employers Liability claims up to a reserve value of £50,000. This includes personal injury, product liability and property damage. The handler will manage the claim from inception to settlement pre litigation.
Compensation package
Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years’ service and to 27 after 10 years’ service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme, Tech Scheme, Season Ticket Loan*, Gym Flex
Key Accountabilities
To pro-actively manage a caseload of Public Liability, Employers Liability, Product Liability & Property Damage claims
Maintain accurate data on relevant case management system
Comply with set client SLA’s
Ensure quality service standards and productivity levels are maintained to a high standard
Allocate new claims and set strategies
Carry out supervisory tasks appropriate to level
Assist with training and mentoring team members
Undertake appropriate additional tasks provided by the Team Leader
Attend Client review meetings and assist with client project work where applicable
Build and maintain excellent relationships with Clients
Working Hours
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch
Primary location for this role is Liverpool Office. This is a hybrid role working 1 day in the office and 4 days from home.
Essential Skills and Attributes
Minimum 5 years claims handling experience
Experience dealing with quantum up to £50k
Significant experience dealing with complex liability and quantum issues
Excellent attention to detail
Strong communication and negotiation skills
Effectively prioritises workload
Experience providing training or mentoring and supervising
Strong Client relationship skills
Values
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Our Values
We are connected
We are Dynamic
We are Innovative
We succeed together