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Office Manager

Manchester

Role : Office Manager

Salary : £30,000 per an + Benefits

Type : On-site/Permanent

Hours : Monday-Friday, 08:00-16:00 OR 09:00-17:00

Location : Audenshaw

Do you lead by example?

Are you a highly organised, customer service focused individual?

Are you looking for a role where you can utilise these skills to support a busy team?

Not only support the team but also work closely with the directors to drive the team’s performance?

If this sounds like you, please get in touch!

I’m pleased to bring to you a new opportunity within a family run, Manchester born, award-winning manufacturing business, who have recently celebrated their 40th year of trade!

Due to continued growth and their pursuit of excellence, we are recruiting for an experienced, ‘hands-on’, office manager/team coordinator to offer support and guidance to a small customer service team, specifically within their installation team.

Your role will be a dynamic split between the back-end reporting/monitoring of the team, but also driving the impeccable customer service through ongoing guidance and leading by example.

Duties

Manage and over department performance

Monitor and manage admin basics – checklists, orders on hand reports, planners etc.

Assist with cash collection document

Hold meetings with individuals of the team to assess performance and report to department head

Support the team with incoming and outgoing phone calls, where needed

Weekly meetings with department head at a managerial level

Assist with key performance indicators and appraisals

Assist with email correspondence for customer complaints

Assist with obtaining customer reviews and encouraging the team to ask directly

Essential Skills

Proficient on CRM and call reporting systems

Confident using Microsoft Offices, mainly Excel, Word, and Presentations

Customer service focused attitude

Ideally can demonstrate experience in coordinating a telephone-based team

Ideally can demonstrate experience of reporting on team KPIs and working with department heads to increase productivity/efficiency/accuracy

Benefits

Free parking on site

20 days + bank holidays

Birthday voucher

Birthday day off

Christmas closure

End of year discretional bonus

Buy/sell holiday scheme

Company pension

This is a role where you can see the impact of your work and the benefit you’ll bring to the team/company.

Get in touch ASAP with your CV to be considered.

Apply

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