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Massenhove Recruitment
Maldon
Role: IT Technical Support Engineer / Specialist Working hours: Monday to Friday 0900-1730. Some weekend work available. Job type: Full time with potential overtime Job Description: We are looking for an IT technician to join our fast-growing Managed Service Provider. There will be the potential to gain qualifications and training. Applicants would
Job Source: Massenhove RecruitmentReed
Ilford
Technical Support Specialist Location: east London (Essex) Office based, full-time and permanent role Monday to Friday Reed Scientific are partnering with a well-established internationally recognised specialist laboratory equipment manufacturer and supplier. Due to growth, they are seeking an experienced Technical Support Specialist with knowledge
Job Source: ReedReed
Basildon
Reed Specialist Recruitment is working with a specialist supplier of swimming pool heat pumps and pool equipment Due to an increase in demand and rapid growth the team based in their ‘NEW’ offices in Basildon are looking for the right person to join their team as ‘The Technical Support & Sales Advisor’ This is a unique role filled with variety and
Job Source: ReedConstruction Recruitment Services
Laindon
Job Title: Technical Support Engineer Job Type: Full-time Location: Laindon, Essex, Working hours: Monday – Thursday, 9am – 5:30pm Friday, 9am – 5pm Includes a 1 hour lunch Salary package: £30,000 - £39,000 Base: £35,000 Yearly bonus: £4,000 Overtime rate: Monday 9am – Friday 5pm is at x1.5 Friday 5pm – Monday 9am is at x2 Continuous tra
Job Source: Construction Recruitment ServicesCoyles
Clementswood
One of our local authority clients are currently recruiting for a Technical Support Officer. This is a temporary contract for 3 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The post holder will provide a high quality technical administrative support service, relevant to the area of busin
Job Source: CoyleseSift Ltd
Dartford
Our client the UK’s leading designer, manufacturer, and installer of bespoke physical security products are looking for a Technical Support Advisor/Engineer to join them on a full time permanent basis. We would like to clarify that this role does not entail any IT-related duties. Additionally, it is important to note that this position is not fi
Job Source: eSift LtdPrecise Placements
Wickford
Technical Support Engineer - 365, 2nd line, 3rd line, Technical Support, Citrix We are currently working with am ambitious and thriving start-up firm who provide a service as a "virtual CTO/IT Director". This firm have been growing at a very fast rate with a business model that is proving to be extremely succesfful as a result of their growth they
Job Source: Precise PlacementsCV Bay Ltd
Chelmsford
Senior Domestic Gas Engineer / Technical Support Engineer Basic salary from £50,000 / 40hr working week / Vehicle & Fuel Card / iPhone / 28 days holiday Our mission as a company is to supply our customers with the most advanced and efficient heating systems on the market 24/7 365 days a year. This is achievable due to our Gas Safe Registered Engi
Job Source: CV Bay LtdBasildon
Reed Specialist Recruitment is working with a specialist supplier of swimming pool heat pumps and pool equipment
Due to an increase in demand and rapid growth the team based in their ‘NEW’ offices in Basildon are looking for the right person to join their team as ‘The Technical Support & Sales Advisor’
This is a unique role filled with variety and the opportunity to learn and grow your technical skills, in addition to become an integral part of the team
The ‘Technical Support & Sales Advisor’ will offer technical support to the companies’ customers, by phone , email, face to face and support tickets logged directly by the customer
They will also be responsible for testing & repairing faulty heat pumps, maintaining stock control of spare parts and assisting sales by recommending suitable products to potential customers
Full systems & product training will be provided
Technical Support Duties
• Monitoring and responding to support tickets logged by customers• Maintaining our inventory of heat pump spare parts, ordering replacement parts from suppliers• Inspecting and repairing any faulty units returned for repair.• Returning faulty units to suppliers• Refurbishing and testing heat pumps for re-sale• Liaising with external engineers to arrange on-site repairs for customers• Advising customers by telephone of solutions to their problems• Providing the highest level of customer service at all times
If the person is not busy providing technical support, then they would be expected to help answerincoming calls and provide basic advice to new customers.
This will include capturing the details of their swimming pool and recommending the best heat pump for their needs – full training will be given.
Sales Advice
• Advising customers of suitable heat pumps for their inground, above ground and indoor pools(training will be supplied)• Ordering equipment from suppliers• Updating our order tracking system (using Excel)• Logging heat pump serial numbers• Taking orders and credit card payments• Assisting to answer incoming phone calls
Essential Skills / Experience
• Previous experience in a Technical Support role• Customer service experience• Sales Experience• The ability to be proactive when resolving customer enquires• Excellent telephone manner• Basic understanding of wiring diagrams / technical details• Have some understanding of using tools• Well organised with the ability to prioritise your day• Attention to detail• Able to work under pressure• Able to work as part of team• IT / systems skills
Hours
Monday – Friday 9am to 5pm
Benefits & Salary
Salary based on experience
Company bonus schemePensionFree on-site parking
The successful applicant will be given full training on products and systems
The is an incredible opportunity for the right person to learn about air source heat pumps within the renewable energy industry , at a time when the industry is experiencing huge growthIf you would like to know more about this role, email an up to date CV to or call to discuss further
Don’t miss out on this excellent opportunity , apply without delay
Technical Support jobs in Basildon
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