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Maximus UK
Kirkcaldy
To co-ordinate and oversee the day to day operation of the Assessment Centre, managing sessions to optimise productivity and customer service, meeting and greeting all customers and visitors and working with clinical colleagues to ensure smooth running of assessments across all relevant channels. Fully manage each day’s appointment sessions Carry
Job Source: Maximus UKOrca Recruitment & Training Services Ltd
Edinburgh
Vacancy: Customer Service Representative Salary: £500-£1400/month Location: Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn an additional income in conjuction with their current role. T he responsibilities for
Job Source: Orca Recruitment & Training Services LtdSearch
Dunfermline
French Speaking Customer Service RepresentativeWe're looking to have a chat with people that are fluent in French and English with a passion for helping and supporting customers for a new full time permanent opportunity based in Dunfermline however the role is hybrid only 2 days in the office.Location - Dunfermline - Hybrid - 2 days office and 3 da
Job Source: SearchSearch
Edinburgh
Are you a talented communicator looking for your next contract? Our client is seeking out a Customer Service Advisor who can provide effective excellent communication to customers over the telephone and first line enquiry management. Customer Service AssistantStart - April 2024End - End of June (TBC as potential extension)Role Type - Hybrid Workin
Job Source: SearchSearch
Dalkeith
Customer Service AdvisorEdinburgh - Dalkeith £21,000 (temp to perm)Due to some exciting growth, our ecommerce client is looking for three talented customer service advisors to join their business. Duties:- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand- Assist clients on order-on-line- Deal with or
Job Source: SearchSky Early Careers
Livingston
Customer Service Apprenticeship Locations: Dunfermline and Livingston Salary: £22,300 per annum Duration: 12 months Qualification: SVQ in Customer Service Level 6 Start Dates: Dunfermline October 2024 Livingston September 2024 Header Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact
Job Source: Sky Early CareersSearch
Lasswade
Customer Service AdvisorEdinburgh - Dalkeith£11.44 per hourTemporary potential to go permFull time! 36.25 hours per week (5 days out of 7 - including every second weekend on a rota basis)Due to some exciting growth, our ecommerce client is looking for talented customer service advisors to join their business.Duties:- Provide knowledgeable answers t
Job Source: SearchSearch
Edinburgh
Are you looking for a customer service role that is more than just answering the phone?Hybrid working? A genuine path for career progression?Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer. They are now seeking customer service advisor
Job Source: SearchEdinburgh
Starting at £21,500 per year
Mon-Friday, 9am-5pm
Fountainbridge, Edinburgh, EH3 9PE
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class’ platform-based Life and Pensions Administration Service provider.
Summary of the role
Due to our growth of our partnership with Lloyds Banking group, we will be recruiting multiple Customer Service Representatives each month throughout the year.
We are based in Fountainbridge in Edinburgh City Centre, easily accessible by train or bus and car parking is available nearby.
Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives!
Flexible hours are available to suit your availability, work life balance and wellbeing.
Salary for the role is £21,500, rising to £23,000 per annum based on skills and experience.
Benefits:
We offer 31 days holiday (including bank holidays)
Eligibility for an annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).
What you'll be doing:
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.
What we're looking for:
Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
About Diligenta:
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.
Our aim is to be acknowledged as the 'best in-class’ platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can’t solve themselves, so they choose us to solve them. That means we’re different, with a distinct personality.
Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.
We impact peoples’ lives every day, whether it’s enabling a widow to pay for their partner’s funeral or providing someone with pension funds for a happy retirement.
If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
Customer Service Representative jobs in Edinburgh
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