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Interaction - Huntingdon
GB
My client based in St Ives Cambridgeshire are currently recruiting for a Customer Service Team Leader to join their team on a permanent basis offering a salary of £28-33,000, depending on experience. The position is full-time, with a 37.5-hour workweek. Core hours are 7.5 hours per day, between 8:00 AM and 5:30 PM. As a Customer Service Team Leade
Job Source: Interaction - HuntingdonREGEN SOLUTIONS (U.K) LTD
Loughton
Customer Service Team Leader Loughton, EssexFull time, Permanent£30,000 - £34,000 PA depending on experience Working for a Social Housing Contractor Must have a Full UK Driving License and access to your own Vehicle Hybrid working The purpose of the role: Due to growth within the team, we are looking for a team leader to support the team in provid
Job Source: REGEN SOLUTIONS (U.K) LTDPure Resourcing Solutions Limited
Great Warley Street
Pure are working exclusively with a well established client who are looking for a experienced Customer Service Team Leader to join their contact centre team due to growth. Main Duties: Creating a booking spreadsheet from trackers for jobs due that month Management of a tracker on system of data for property/construction clients Running a small te
Job Source: Pure Resourcing Solutions LimitedCo-op
Chislehurst
Job Description Closing date: 15-05-2024 Customer Team Leader Location: 76 Green Lane, Chislehurst, BR7 6AZ Pay: £14.47 per hour including London allowance Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6.00am), afternoons, late evenings (until 10.0
Job Source: Co-opCCR Recruitment Group
London
Position Title Customer Contact Team Leader Location Romford, Essex Salary Up to £32,000 plus uncapped commission and excellent benefit package Hours Monday - Friday, 8:00am - 8:00pm rotational shifts Primary Purpose of Role The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for bot
Job Source: CCR Recruitment GroupOCS Group UK
East London
Job Reference: TS/RJ/13-05/1163 Job Title: Customer Experience Team Leader Location: Site Based Site Address: 321 Mile End Road, London Postcode: E1 4NS Pay Rate: £14.00 Contract: Fixed Term Contract Hours per week: Variable Shift Rota - 08:30 - 15:30 - 37.5 hours per week Business Overview Atalian Servest and OCS have merged to create a
Job Source: OCS Group UKUnite Students
London
Student Experience Team Leader Location: Drapery Place - London South Salary: Up to £30,000 Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis. Do you have a passion for delivering exceptional customer service and care? Then we have room fo
Job Source: Unite StudentsMistral Recruitment Ltd
Leatherhead
Customer Resolution Team Leader Location: Leatherhead (Office based) Salary: up to £33000 pa+ great benefits including modern offices, free onsite parking, pension, regular reviews, staff events etc Office Hours: Monday - Friday (9-5) Job overview Working as part of the Customer Operations Team, you will be responsible for ensuring all customers an
Job Source: Mistral Recruitment LtdLondon, England, United Kingdom
At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.
Job Description
As a customer service team lead, you will be supporting the team in providing flawless service to customers who would like to or have already purchased from us. The Team leader should be confident in dealing with queries and escalations in an efficient and courteous manner, whilst providing appropriate resolutions for our customers. They will also be supporting the Customer Service manager in the day to day running of the department, ensuring the team is optimised to perform in the best way, in addition to identifying further training and development requirements. The team leader should lead by example, and be proactive, organised, and able to prioritise their workload effectively
Handle orders and escalations, providing outstanding customer service at all times
Complete monthly quality audits for the team
Deliver coaching sessions based on audit trends
Work collaboratively with the CS manager to ensure the team are sufficiently staffed according to forecast.
Manage and motivate team members to achieve team targets & KPI’s across multi-channel interactions
Support in the management of team productivity
Continuously identify areas of improvement
Ensure company policies and process’ are adhered to, following HR process’ where necessary
Lead and support onboarding and training of new starters
Liaise with other departments to ensure a seamless experience for the customer
Compile reports and attend meetings with various stakeholders & departments
Qualifications
To have an in depth understanding of the importance of customer care & the overall customer experience
Excellent communication skills and ability to tailor your approach to each individual/customer
Professional, friendly and approachable with a can do attitude towards internal and external staff at all times
Ability to use own rationale to deliver relevant solutions
Be a multi-tasker who enjoys working to schedules and deadlines
A motivated and proactive team player also capable of performing tasks independently and following own initiative
1 year of experience in a CS team leader or supervisor role
Experience in aftersales or dealing with big ticket items preferrable
Be fluent in English and have an excellent standard of written and spoken communication with a good eye for accuracy and consistency
This is a full time role, in line with the core business office hours, with weekend availability essential on a 3-4 week rota.
Additional Information
An opportunity like this at Frasers is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
Think without limits - Think fast, fearlessly, and take the team with you.
Own it and back yourself - Own the basics, own your role and own the results.
Be relevant - Relevantto our people, our partners and the planet.
Customer Service Team Leader jobs in London, England, United Kingdom
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