HR Advisor

Job Title: HR Advisor

Location: Hybrid, Farnborough (2-3 days in office/on site)

Salary: Competitive with performance based bonus

Job type: Permanent, Full Time

Working Hours: 40 hours per week, Monday-Friday

Who are we

rpc, The Retail Performance Company, is a consultancy supporting the full journey towards customer-oriented transformation, from customer-centric strategy and customer experience design to data analytics, people empowerment and performance management. Our mission is to support clients with holistic solutions from strategy to implementation from a single source.

Founded in 2013 as a joint venture between BMW Group and H&Z AG, rpc has more than 450 employees across twelve countries.

Key responsibilities

• Support the day-to-day delivery of HR operations across the UK and Ireland, covering the full employee lifecycle from recruitment and onboarding through to employee changes, absence, development, probation and offboarding.
• Act as a first point of contact for employees and managers, providing clear and timely guidance on routine HR policies, procedures and employee-related processes.
• Take ownership of routine HR matters within established company policies and processes, using sound judgement to recognise when complex, sensitive or formal matters require escalation.
• Coordinate recruitment activities across the UK business, working closely with hiring managers to support vacancy management, candidate screening, interview coordination, candidate communication and offer administration.
• Support a positive candidate and new starter experience by coordinating onboarding from offer acceptance through to joining, induction and probation.
• Support employees and managers with routine absence and sickness processes, ensuring company procedures are followed consistently, and relevant records are maintained accurately.
• Coordinate and support performance and development processes, including probation reviews, Performance Development Reviews, and Personal Development Plans.
• Support the smooth and professional offboarding of employees, ensuring relevant HR records, systems, payroll information, and documentation are updated appropriately.
• Maintain accurate and reliable employee data across HR systems, including Personio and SAP, with a strong focus on data quality, confidentiality, and compliance.
• Ensure HR documentation and employee information are managed securely and in accordance with internal procedures and data protection requirements.
• Coordinate the monthly payroll with the company's UK accountants, ensuring accurate and timely employee information is provided; queries are followed through, and relevant changes are appropriately recorded.
• Work collaboratively with line managers, the Operations Manager, the rpc HQ HR Team, UK accountants and hr inspire to ensure employee lifecycle processes are completed accurately and efficiently.
• Contribute to wider HR and People initiatives, including the development of UK and Ireland HR processes, the rpc career model and employee experience improvements.
• Identify opportunities to improve HR processes, systems, documentation, and ways of working to increase efficiency and consistency.
• Build effective working relationships with employees, managers, senior stakeholders, rpc HQ and external partners across the business.
• Operate with a high level of organisation, accuracy, confidentiality, and professionalism while managing multiple priorities in a fast-paced environment.
• Manage routine HR activities independently while escalating formal employee relations matters, complex absence cases, disciplinary or grievance issues, contractual concerns and other higher-risk matters to the appropriate HR specialist or senior stakeholder.

Person specification

Experience and knowledge

• Relevant practical experience in HR administration, HR operations, People Operations, or a comparable HR role.
• A working understanding of the employee lifecycle, including recruitment, onboarding, employee administration, absence, probation, performance processes and offboarding.
• Working knowledge of UK HR practices and employment processes, with the ability to apply company policies appropriately and recognise when specialist advice is required.
• Experience of payroll coordination or providing accurate monthly payroll changes and information would be advantageous.
• CIPD Level 3 qualification is desirable.

Skills and behaviours

• Strong organisational skills, with the ability to manage multiple activities, priorities, and deadlines.
• Excellent attention to detail and a high level of accuracy when working with employee information, contracts, payroll data, and HR documentation.
• Strong written and verbal communication skills, with confidence communicating with employees, managers, candidates, and external partners at different levels.
• Sound judgement and the ability to distinguish between routine HR matters and issues requiring escalation.
• A professional, approachable, and service-focused manner.
• The ability to take ownership of tasks and follow them through completion.
• Strong collaborative skills and the ability to build effective working relationships across different functions, locations, and cultures.
• Demonstrated ability to handle confidential and sensitive employee information appropriately.
• Competence using Microsoft Office applications and confidence working with digital HR systems.

Benefits

• Competitive Salary, depending on experience.
• 25 days annual leave plus bank holidays.
• Pension plan.
• Private healthcare.
• Cashback healthcare scheme.
• Life Assurance
• Access to ongoing professional development and mentoring.

Candidates with the experience or relevant job titles of; HR Advisor, HR Generalist, HR Officer, HR Assistant, HR Coordinator, Human Resource Advisor may also be considered for this role