Technical Support Advisor

Are you someone who enjoys solving problems, talking to customers and getting to the bottom of technical queries?

We are looking for a Technical Support Advisor to join a busy and growing team, providing technical advice and support to a wide range of customers and helping them find the right solution for their requirements.

This is a varied role where no two enquiries are necessarily the same. You will be a key point of contact for customers who need technical guidance, whether that is a straightforward product query or something that requires a little more investigation.

You will deal with customers by both telephone and email, understand what they are trying to achieve, work through their query and provide clear, practical advice. You will also support the sales team with technical questions and customer requirements when needed.

What you will be doing

• Answering technical queries from customers by telephone and email

• Providing clear and helpful technical advice and guidance

• Understanding customer requirements and identifying suitable solutions

• Dealing with a wide range of customers, including trade customers, distributors, stockists, contractors, homeowners and larger businesses

• Investigating technical queries and using available information to provide accurate answers

• Supporting the sales team with technical queries and customer requirements

• Building strong relationships with customers and becoming a trusted point of contact

• Working closely with colleagues across the business to resolve more complex queries

• Developing your knowledge of the products, services and technical information available

• Ensuring customer enquiries are dealt with professionally and within appropriate timescales

What we are looking for

Industry experience is important for this role. We are looking for someone who has worked within a relevant construction, building products, materials or associated technical environment and understands the types of products, applications and challenges customers may encounter.

You may already be working in technical support, technical customer service, technical sales, customer service or a similar position within the industry.

You could also have a practical or technical background within the industry and be looking to move into a more customer focused technical support position.

We are looking f...