Technical Operations Manager

Technology Operations Manager

Start Date: ASAP

Permanent | Up to £75,000 + Benefits

Location: Milton Keynes

Working Pattern: Flexible/Hybrid

We’re partnering with a fast-growing organisation operating within the financial technology sector to appoint an experienced Technology Operations Manager.

This is an excellent opportunity for a hands-on technology leader to own and develop the organisation’s Technology Operations capability. You’ll lead the Service Desk team, oversee endpoint management and the Joiners, Movers and Leavers process, and introduce intelligent automation that improves operational efficiency and the wider colleague experience.

This role would suit a technically capable and forward-thinking leader who can define the strategic direction of Technology Operations while remaining comfortable troubleshooting issues and delivering practical solutions when required.

The Opportunity

As Technology Operations Manager, you’ll have overall responsibility for the effective operation and continued development of the organisation’s internal technology services.

You’ll lead and develop the Service Desk team, take ownership of Windows and macOS endpoints and ensure technology processes remain secure, reliable and compliant within a regulated environment.

You’ll also identify opportunities to reduce manual workloads through automation, self-service tools, scripts and improved workflows, helping the function scale effectively alongside the wider organisation.

Key Responsibilities

You’ll lead and continuously improve the Technology Operations function by:

• Leading, coaching and developing the Service Desk team, setting clear objectives, service levels and quality standards.

• Acting as the escalation point for complex or sensitive technical issues and ensuring timely, colleague-focused resolutions.

• Defining, monitoring and reporting on service KPIs and KRIs.

• Promoting a culture of accountability, collaboration and continuous improvement.

• Partnering with the Security team to embed endpoint hardening, patching and vulnerability remediation into day-to-day operations.

• Leading the technology elements of the Joiners, Movers ...