Telecoms Maintenance Engineer

Job Title: Telecoms Maintenance Engineer

Location: Based in Fife, Scotland (Field-based, covering Scotland & North England)

Salary: £32,000 - £35,000 per annum depending on experience + Company van provided

Job Type: Full-time, Permanent

Working Hours: Monday to Friday, 8 hours per day within our operating hours of 08:00 to 18:00, with a 30-minute lunch break. On-call and overtime available on a shared rota.

About Flotek:

Flotek Group is one of the UK's fastest-growing technology providers, delivering IT, cyber security and communications solutions to SMEs. As part of our employee-owned 'Purple Army', you'll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners.

The Role:

We're looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North of England. This is a field-based role focused primarily on telecoms and connectivity, with a basic IT support element.

You'll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You'll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution.

Travel is required, including occasional overnight stays. Applicants must hold a full UK driving licence and have the right to work in the UK.

Key Responsibilities:

Diagnose and resolve on-site telephony, voice and connectivity issues.

Deliver handset deployments, telephony installations and moves/adds/changes.

Install and troubleshoot SIP trunks, broadband circuits, routers, switches and firewalls.

Carry out proactive maintenance visits and site health checks.

Coordinate with carriers, suppliers and Openreach engineers.

Provide basic first-line IT support for desktops, laptops, printers and Microsoft 365 queries.

Own incidents through to resolution, escalating where required.

Maintain accurate documentation within HaloPSA and ITGlue.

Deliver excellent customer service and identify opportunities for improvement.

Participate in a shared on-call rota.

What We're Looking For</stro...