2nd Line Support Engineer

2nd Line IT Support Engineer

Watford

£35,000–£45,000 DOE

Hybrid: Two days onsite in Watford and three days working remotely from home

Are you an experienced 2nd Line IT Support Engineer already operating at the upper end of 2nd Line support?

Do you combine strong Microsoft 365 and Intune knowledge with the confidence to work directly with clients and deliver an excellent customer experience?

Are you looking for an MSP where you can take real ownership of technical issues and continue progressing towards 3rd Line, cloud, cyber security or automation?

If so, this could be an excellent opportunity.

My client, a well-established Managed Service Provider, is looking for a strong and experienced 2nd Line IT Support Engineer to support a key customer based in Watford.

This is not intended as a first move up from 1st Line support. We are looking for someone who is already operating confidently at 2nd Line level and can take ownership of more complex technical issues, act as an escalation point and work independently when required.

You will normally spend two days each week onsite in Watford, with the remaining three days working remotely from home. You may also occasionally be required to provide cover at customer sites in London, so a full UK driving licence and access to your own vehicle are essential.

This is a visible, client-facing position, so technical ability is only part of what we are looking for. You will need to communicate confidently with users, manage expectations and understand the importance of excellent customer service, customer success and building trusted client relationships.

What is on offer:

£35,000–£45,000, depending on experience

Hybrid working, with two days onsite in Watford and three days working remotely from home

A varied and responsible position supporting a key customer

Exposure to Microsoft cloud technologies and modern endpoint management

The opportunity to take ownership of complex technical issues

A clear progression route into 3rd Line, Azure, cyber security or automation

A supportive MSP environment focused on learning, development and long-term careers

The role:

You will provide high-quality 2nd Line support across Microsoft 365 and modern workplace technologies. You will take ownership of escalated issues, troubleshoot more complex technical problems and ensure users are kept informed throughout the ...