Associate Director (Mixed-Use Property Management)

London Area, United Kingdom

This role is full time, permanent with hybrid working in London. The ideal candidate will have experience in both commercial and residential property management.

Role Purpose

Managing your own workload and that of your direct reports to deliver all property management activity, as listed in the key responsibilities below. This is both a mixed-use property management and a people management role, reporting to a Senior Director and the client’s senior leadership team.

Key Responsibilities

Manage the transition of clients/properties in and out of CBRE management

Compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance

Carry out property inspections

Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants

Taking the appropriate action in response to any legal notice received in relation to a managed property

Preparing data for client meetings in conjunction with their line manager

Attending client meetings, ensure recording of minutes and carrying out of actions arising

Ensure rent demands are raised accurately and on time

Ensure credit control targets are met for rent and service charge collections

Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager

Ensure all tenant application fee invoices are raised and paid promptly

Review and obtain approval of service charge budgets, alongside on-site facilities teams

Review service charge cash flows and budgets monthly/quarterly subject to client requirements

Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction

Identify and progress opportunities for cross-selling activities

Arranging and chairing occupier meetings and occupier liaison meetings on a regular basis

Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed within 5 working days and carrying out all actions arising

Take appropriate action for all forthcoming diary / lease events

Identify opportunities for providing additional services to clients and put proposals to line manager

Review tenant applications and prepare client recommendations for approval by line manager

Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual

Explore opportunities for new business generation and be an effective presenter

Person Specification/Requirements

Preferably RICS qualified

Experienced in people management

Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client

Able to build and maintain colleague and client relationships

Understand and grow knowledge of a client’s investment objectives

Able to recognise opportunities for selling additional services to clients

Able to build and maintain tenant / customer relationships

Understand the principles of lease structure and be able to read and understand a lease

Understand the principles of turnover rent and able to read and understand a turnover rent clauses

Be able to apply legal principles of tenant applications for consent and the processes to be followed

Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease

Understand VAT, banking and credit control methods

Understand and apply all CBRE procedures relating to work activities

Able to use IT software such as Word, Excel and other databases

Understand and use industry / CBRE specific IT applications

Able to contribute to team and department business plans

Able to delegate, supervise and develop junior team members

Able to work as part of a team, supporting other team members and recognising the work of others

Build and maintain relationships with other parts of the wider CBRE service lines

Excellent interpersonal skills

Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met

Maintains a positive attitude towards routine tasks and workload

Accurate and exceptional attention to detail

Pro-active and enjoys working autonomously and as part of a wider team

Confident and assertive where required

Sociable and outgoing

Flexible approach to work

Understands and appreciates the importance of using discretion

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.