Shift Engineer

The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Shift Engineer, you will play a vital role in maintaining the seamless operation of the hotel, ensuring every space, from guest suites to back‑of‑house systems, operates with precision and reliability. This is a hands‑on, multi‑disciplined role that requires technical expertise, strong problem‑solving skills, and a calm, solutions‑focused mindset.

Working across a rotating shift pattern, you will be a consistent and dependable presence within the hotel, responding to maintenance needs, supporting operational efficiency, and helping create an environment where guests and colleagues can experience the property at its very best. If you take pride in your craft and thrive in a dynamic, high‑standard environment, we would love to hear from you.

Key Responsibilities

• Respond promptly and professionally to maintenance requests, ensuring guest comfort and operational continuity at all times.
• Carry out Planned Preventative Maintenance across guest rooms, public areas, and plant systems to maintain exceptional standards throughout the property.
• Work across multiple engineering disciplines including electrical, mechanical, plumbing, HVAC, carpentry, and general maintenance.
• Monitor and maintain fire alarm and life safety systems, responding to any incidents with confidence and in line with procedures.
• Collaborate closely with all hotel departments, ensuring effective communication and seamless resolution of engineering‑related matters.
• Maintain accurate records of maintenance tasks, faults, and system performance throughout each shift.
• Identify opportunities to improve efficiency, reduce waste, and support sustainable operations across the property.
• Uphold all health & safety standards, ensuring a safe environment for guests, colleagues, and visitors at all times.

About You

• Connection — You build genuine warmth with guests naturally, making every table feel personally attended to while working in close, trusted partnership with your colleagues to deliver a seamlessly coordinated service.
• Guest-Centricity — You have an instinct for exceptional service, understanding that every detail — from the placement of a glass to the timing of a course — contributes to an experience our guests will remember.
• Influencing — You communicate with confidence and ease, adapting your tone whether guiding guests through a menu, making a tailored recommendation, or coordinating with the kitchen under pressure.
• Integrity — You follow service standards consistently, take full responsibility for your section, and handle every guest interaction with discretion, care, and professionalism.
• Drive — You bring genuine energy to every shift, holding yourself to the highest personal standards, going the extra mile without being asked, and always looking for ways to improve.
• Adaptability — You stay composed and solutions-focused when the pace intensifies or priorities shift, adjusting seamlessly to meet the evolving needs of guests and the service environment.

What we can offer you

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits app and monthly allowance to spend on whatever you like
• Give days — A paid volunteering day of leave annually
• Up to 16 weeks paid parental leave
• Birthday day off — A paid day of leave for your birthday
• Life insurance
• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.