Residence Porter and Driver

London

Position: Residence Porter & Driver Location: Central London Reporting to: Assistant Head Concierge/ Head Doorman Core Hours: 4 x 12 hour shift, day - in alteration with Door person(s)/ however depending onbusiness needsOne of the largest and most prominent residential developers which is in great international expansion is looking for a Residence Porter and Driver for one of the most prestigious residential projects in LondonIt is a superbly designed private residential development, comprising over 40 apartments, and is the home to some of the most successful people worldwide. This includes a swimming pool, gymnasium,sauna, steam, treatment rooms, games room, and private cinema. Role Purpose As often being the first and last contact the Residence Porter & Driver will always be at the forefront ofresidents' service, giving a genuine welcome, creating a memorable engagement, and exceedingexpectations delivering the highest standards of service and hospitality. Key Responsibilities

Service delivery/quality

Ensure complete resident satisfaction, by providing information and services that always meeta 5 star+ experience

Recognize and greet all residents in a friendly and warm manner using their names.

Open cars/taxi doors and assist residents, their guests, and potential customers as required

Assist residents if needed with light tasks, collection & delivery duties

Assist residents with waste collection

Monitor and manage all vehicles and direct them accordingly

Deal with any resident queries and complaints in an efficient manner making sure to deliver a positive

Escalate to your supervisor/manager if required.

Check arrival and departure reports for all visitors to anticipate and satisfy needs

Handle any residence and visitor enquires or contact the correct person on residents' behalf

Control all vehicle parking at the entrance and monitor safety around the car stacker system

When available and as directed, drive the residents' house car and safely deliver all residents totheir destination or collect

Maintain and monitor security aspects and raise the alarm / call for assistance if required

To give and receive handover information at the end of shifts, to ensure effectivecommunication for the benefit of residents and colleague

Ensure the safety of pass keys, car keys, and keys for operations

Carry out ad hoc reasonable requests as directed by the manager

Manage projects and any other reasonable duties as required Health and Safety/Compliance

Ensure you attend all H&S and fire training as directed by the Manager to be fullycompliant with H&S and fire legal requirements

Report all accidents, near misses, and hazards to your manager/supervisor to ensure they aredealt with to prevent any injury

Comply with safe working practices as laid down under the Health and Safety at Work Act 1974and the company health and safety policies

Report any defects in the building, plant, or equipment according to procedures

Ensure any accidents to colleagues, residents, or visitors are reported byprocedures

Person Specifications and Attributes

Strong knowledge of London to assist both residents and colleagues

Excellent communication skills both written and verbal

Professional appearance and presentation

Highly organized with great attention to detail

Quality-driven with a passion for excellence

Conscientious with a positive attitude

Ability to deliver high standards of customer service that is personalized, confident, and calm

Can commit to flexible working hours to meet the demands of a 24-hour operation

Ability to work as part of a dedicated and passionate team

Personable, amiable, empathic, self-starter, discreet, tactful and charming, flexible and a teamplayer Required Qualifications and Experience

5 years of relevant experience in luxury community management or luxury hotelmanagement, during which the candidate has demonstrated success and advancement.

A full, valid UK driving license and a minimum of 25 years of age due to insurance restrictions ofthe resident's house car and valet service Desirable

Previous hotel or luxury residential opening experience would be an advantage

Additional languages would be beneficial

First Aid Certificate

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.