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Navisite
Glasgow, Scotland, United Kingdom
Navisite is looking for a Senior Support Engineer with Mac experience to join our expanding team and work from our Glasgow based office. This role is offered primarily as an office-based role, Hybrid working is a possibility in the future. This role will be support of one of our customers who are based in London. To be considered for this role
Job Source: NavisiteIn Technology Group
Glasgow
2nd Line Service Desk Engineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk Engineer to join their team. As a 2nd Line Service Desk Engineer, you'l
Job Source: In Technology GroupIn Technology Group Limited
Glasgow
2nd Line Service Desk Engineer Glasgow/Hybrid £25,000 - £30,000 We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk Engineer to join their team. As a 2nd Line Service Desk Engineer, you
Job Source: In Technology Group LimitedEden Scott
East Kilbride, Scotland, United Kingdom
Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support. You will be required to take ownership of a variety of service and support issues and ensure that they are recorded
Job Source: Eden ScottRealise Recruitment
Glasgow
Service Desk Executive / Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resol
Job Source: Realise RecruitmentRealise Recruitment
Castlecary, North Lanarkshire
Service Desk Administrator From £25,000, negotiable We are looking for a suitably experienced person for a Service Desk Executive / Manager position with our client in Cumbernauld. In this role you would be supporting and maintaining a growing list of customers and proactively working with them and your engineering colleagues to successfully resolv
Job Source: Realise RecruitmentNextech
Glasgow
IT Support Engineer - Contract Vacancy Suitable - 2nd Line / Service Desk / IT Engineer / Team Lead / Projects Rate: £130-£140 p/d Working Location: Glasgow Contract Length: 12 Months (Minimum), can be extended to 3 Years. My client has a requirement for an IT Support Engineer on a minimum 12-month contract. The client is based on the outskirt
Job Source: NextechRise Technical Recruitment
South East
Multiskilled Security Engineer Basingstoke, Reading and London £35,000 - £40,000 + OTE £50,000 - £60,000 + Company Vehicle + No Stay Away + 24 Days Annual Leave + Company Benefits Are you a Multiskilled Security Engineer Looking to join a growing company whilst operating in a local patch with fantastic opportunities to take control of your earni
Job Source: Rise Technical RecruitmentGlasgow
Job Description Navisite is looking for a Senior Support Engineer with Mac experience to join our expanding team and work from our Glasgow based office. This role is offered primarily as an office-based role, Hybrid working is a possibility in the future.
This role will be support of one of our customers who are based in London.
To be considered for this role you should have at least 3 years’ experience supporting and deploying Apple Mac and Windows Devices.
Responsibilities:
• Provide high quality remote support to our users for Windows and Mac Devices.
• To bring specific Mac experience to an established team, helping to improve Mac understanding, working with other internal IT teams to build Mac specific builds and security policies.
• Working with the wider IT team to implement MacOS policies, configuration profiles and procedures.
• Ability to work under pressure in a fast-paced environment.
• Possess Strong customer service, analytical, and problem resolution skills.
• Strong communication skills; Excellent English (Written and spoken).
• Ability to be empathic and sympathetic to our users.
• Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements.
• Categorizing tickets based on ITIL principles (Incidents and Service Requests)
• Taking ownership of customer issues ensuring the tickets are resolved within a timely manner.
• Troubleshooting issues remotely which may include issues with, Laptops, Desktops, Macs, Monitors, Docking stations, Mobile Phones and Printers.
• Looking to resolve a high volume of calls at first point of contact.
• Escalate tickets to our deskside support team where a remote resolution is not possible.
• Follow high severity and Major incident procedures.
• Collecting necessary information to escalate tickets to the relevant support teams when necessary.
• Contribute to the Knowledge-base when new work instruction or fixes are identified. in our ticketing tool to be customer specific or generic.
The following areas of experience are not essential, but are desirable experience for this role;
• Knowledge of Insurance market Applications such as AIMS, DAM, Atlas, Cascade, Crystal or SSO LIMOSS, Lexis Nexsis.
• Working for an organization within the Insurance Sector.
• Analytical application knowledge working with PowerBI, Qlik or Qlik View.
• Experience of working with financial platforms Sage and TruPay.
• Working knowledge of the project management platform Monday.com.
• Manage Engine suite knowledge ( AD Management, Vulnerability Manager, Patch Manager ).
• Mimecast administration knowledge.
• Adobe products and DocuSign
• Microsoft Certifications.
• Apple Certifications.
Essential Technologies:
• Knowledge of MacOS, Automated Device Enrolment, MDM, AD, Azure AD, Intune, Autopilot Managed Engine, Office365, Exchange, Exchange Online, Power automate and SharePoint.
• Experience in the centralised implementation and rollout of MacOs and iOS specific policies using Intune.
• Working knowledge of Service Now.
• Knowledge of supporting Windows and Mac Devices.
Email Alert for Service Desk Engineer jobs in Glasgow
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