Call Handler

From Pipelines to Possibilities – Make Your Mark with Cadent

We are looking for an organised and customer-focused individuals to join Cadent as a Call Handler .

In this role you will handle customer telephone queries and provide support through various communication channels, ensuring accurate information and excellent service. Maintain and update data in systems, process documents, and operate office equipment.

How Cadent Gas Powers Britain

Cadent Gas is shaping the future of UK energy. With a clear roadmap to support the UK government’s net zero targets by 2050, they are driving innovation and creating a cleaner, greener future for our 11 million customers. Join Cadent and be part of something big.

How You’ll Make an Impact

Handle incoming customer telephone queries and provide clear, helpful support

Manage customer relationships from initial contact through to resolution

Maintain accurate data entry in spreadsheets, databases, and business systems

Process documents and operate office systems efficiently

Follow standard operating procedures to ensure consistent service delivery

Resolve routine enquiries and escalate complex issues to the appropriate team

Provide outstanding customer service to both internal and external stakeholders

Ensure compliance with company policies and promote safe team working practices

Contribute to continuous improvement by suggesting process enhancements

Support the team with administrative tasks and maintain accurate performance information

How We’ll Know you’re the Right Fit

Strong call handling skills with previous contact centre experience preferred

Good computer literacy, including basic proficiency in Microsoft Office applications

Ability to accurately input and manage data across multiple systems

Clear communication skills for handling customer queries and providing support

Familiarity with SAP systems is advantageous but not essential

How It All Comes Together

Hourly Rate - £17.07 per hour, PAYE, paid weekly one week in arrears

Location: Pilot Way Ansty Park, Coventry, CV7 9JU

Start date: Either 5th October or the 19th Octobe...