Customer Experience Specialist

Customer Experience Specialist Location: Durham- 5 days per week

Duration: 12 months initially

About the Role An exciting opportunity has arisen for an experienced Customer Experience Specialist to join a busy, customer-focused contact centre environment. This role is ideal for individuals who thrive in fast-paced settings and are passionate about delivering outstanding customer service.

Key Responsibilities

Deliver a first-class customer experience by resolving customer queries efficiently at first contact.

Handle a high volume of inbound calls (typically 150+ calls per day).

Meet quality assurance, compliance and customer satisfaction targets.

Participate in ongoing training, coaching and personal development activities.

Work collaboratively with colleagues to achieve team objectives.

Support business improvements by identifying customer trends and escalating technical issues where appropriate.

Ensure all legal, regulatory and compliance requirements are followed.

Skills & Experience We're looking for candidates with:

Previous experience within a customer service or contact centre environment.

Excellent verbal communication and interpersonal skills.

Strong customer-focused approach with a passion for delivering excellent service.

Good IT and computer literacy.

Ability to work effectively in a fast-paced, target-driven environment.

Strong team-working skills with a positive and flexible attitude.

Willingness to learn and continuously develop.

Working Pattern A variety of flexible shift patterns are available, including:

Full-Time Flexible (37.5 hours)

Full-Time Late Flexible (37.5 hours)

Full-Time 4-Day Flexible (37.5 hours)

part time Flexible (27.5 hours)

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Sanderson acts as both an employment business and as an employment agency.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive commun...