Customer Support Engineer
Newport
This role as a Customer Support Engineer offers an exciting opportunity to provide technical support within the industrial/manufacturing sector in Newport. The ideal candidate should be skilled in problem-solving, customer service, and have an excellent understanding of engineering principles.
Client Details
Our client is a prominent player in the industrial/manufacturing industry, boasting a sizeable workforce dedicated to delivering top-notch engineering solutions. They are renowned for their commitment to innovation, quality, and customer satisfaction. Based in Cwmbran and Newport, they provide an engaging and supportive work environment.
Description
Provide exceptional technical support to customers
Troubleshoot and resolve customer issues effectively
Collaborate with the engineering team to improve product design
Maintain up-to-date knowledge of industry trends and advancements
Assist in the development of technical manuals and guidelines
Ensure customer satisfaction and build strong customer relationships
Contribute to team goals and support colleagues
Adhere to safety and quality standards
Profile
A successful Customer Support Engineer should have:
Experienced user of Catia V5 - Desirable
Experienced user of Catia V4 - Desirable
Mechanical or Electrical Engineering qualification - Desirable
Ability to solve technical engineering issues 'on' and 'off' site - Essential
Good understanding of manufacturing processes, techniques and design for manufacture and assembly - Essential
Full UK driving licence and valid passport essential as travel will be required - Essential
Ability and flexibility to travel nationally and internationally (when required) - Essential
Working knowledge of SSGB seating products - Essential
Experience of Engineering data requirements - Essential
Understanding and awareness of aircraft interior certification - Essential
User of Baan - Desirable
Job Offer
A competitive salary in the range of £34,000-£38,000 per year
A supportive and engaging work environment
Opportunities for professional growth within the industrial/manufacturing industry
If you're a customer-focused individual with a flair for engineering, we encourage you to apply for the Customer Support Engineer role.