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Customer Support Engineer

Newport

This role as a Customer Support Engineer offers an exciting opportunity to provide technical support within the industrial/manufacturing sector in Newport. The ideal candidate should be skilled in problem-solving, customer service, and have an excellent understanding of engineering principles.

Client Details

Our client is a prominent player in the industrial/manufacturing industry, boasting a sizeable workforce dedicated to delivering top-notch engineering solutions. They are renowned for their commitment to innovation, quality, and customer satisfaction. Based in Cwmbran and Newport, they provide an engaging and supportive work environment.

Description

Provide exceptional technical support to customers

Troubleshoot and resolve customer issues effectively

Collaborate with the engineering team to improve product design

Maintain up-to-date knowledge of industry trends and advancements

Assist in the development of technical manuals and guidelines

Ensure customer satisfaction and build strong customer relationships

Contribute to team goals and support colleagues

Adhere to safety and quality standards

Profile

A successful Customer Support Engineer should have:

Experienced user of Catia V5 - Desirable

Experienced user of Catia V4 - Desirable

Mechanical or Electrical Engineering qualification - Desirable

Ability to solve technical engineering issues 'on' and 'off' site - Essential

Good understanding of manufacturing processes, techniques and design for manufacture and assembly - Essential

Full UK driving licence and valid passport essential as travel will be required - Essential

Ability and flexibility to travel nationally and internationally (when required) - Essential

Working knowledge of SSGB seating products - Essential

Experience of Engineering data requirements - Essential

Understanding and awareness of aircraft interior certification - Essential

User of Baan - Desirable

Job Offer

A competitive salary in the range of £34,000-£38,000 per year

A supportive and engaging work environment

Opportunities for professional growth within the industrial/manufacturing industry

If you're a customer-focused individual with a flair for engineering, we encourage you to apply for the Customer Support Engineer role.

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Customer Support Engineer jobs in Newport

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