Service Advisor

We are currently seeking a Motorcycle Service Advisor on behalf of our client, a reputable franchise-approved motorcycle dealership in Cheltenham. The Motorcycle Service Advisor will play a vital role in delivering exceptional aftersales service, ensuring customer satisfaction, and supporting the growth of the dealership's reputation for high-quality motorcycle brands. This is an excellent opportunity for a motivated professional with a passion for motorcycles to join a well-established team.

Benefits of a Service Advisor:

• Negotiable starting salary plus bonuses, with on-target earnings around £33,000 per annum
• Overtime paid at the standard rate
• 22 days annual holiday plus bank holidays (with lue day for bank holidays worked)
• Full manufacturer-approved training
• Staff purchase discounts on bikes, parts, servicing, and clothing
• Access to an online rewards platform for multiple retailers
• Life assurance and various company benefits
• Opportunity to work with iconic motorcycle brands
• 40-hour week, Monday to Friday

Duties of a Service Advisor:

• Promote the dealership's aftersales services and enhance customer relationships
• Welcome walk-in customers and exceed their expectations through excellent service
• Sell clothing, merchandise, and accessories to complement motorcycles
• Maintain stock levels, ensuring parts are correctly stored and processed against delivery notes
• Pre-pick parts for workshop jobs to ensure a smooth workflow
• Process payments and invoices efficiently
• Support the Service Manager and work collaboratively with team members to meet targets and deliver outstanding customer service
• Ensure workshop parts and customer needs are met promptly and accurately

Requirements of a Service Advisor:

• Proven experience in customer service within the automotive or motorcycle industry
• Passionate about motorcycles and motorcycle brands
• Strong organisational skills and a track record of achieving targets
• Excellent communication and team-working skills
• A UK motorcycle licence with minimal points is highly desirable but not essential, provided you have a genuine passion for all things two-wheeled