Call Centre Agent

Call Centre Agent

Goldthorpe, S63 | £28,840 | Monday–Friday, 8am–5pm | Permanent

We’re looking for a confident and customer-focused Call Centre Agent to join a busy team supporting a market-leading business.

You’ll help customers transition from placing orders over the phone to using a new online self-service platform. You’ll provide guidance, troubleshoot issues, process orders and service requests, and ensure customers receive a high level of service throughout.

Key Responsibilities

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Guide customers through the online platform and provide technical support.

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Encourage customers to adopt new online services.

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Process orders and service requests.

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Schedule and dispatch service calls.

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Triage customer queries and resolve issues where possible.

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Keep customers updated and maintain accurate records.

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Liaise with hauliers, technicians and internal teams.

About You

We’re looking for someone with:

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Customer service or call centre experience.

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Excellent communication and problem-solving skills.

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Confidence dealing with customers and overcoming objections.

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Strong attention to detail and organisational skills.

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A positive, customer-first attitude.

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Good computer skills and the ability to learn new systems.

Full training will be provided, so don't worry if you don't meet every requirement.

Benefits

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31 days’ holiday including bank holidays

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Bonus opportunities

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Career progression and development

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Enhanced pension

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Health Cash Plan

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Life Assurance

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Employee Assistance Programme

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Colleague discounts

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Retail, leisure and gym discounts

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Paid volunteer leave

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EarlyPay

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Refer a Friend bonus

Interested? Apply today and take the next step in your customer service career!

INDFMCG