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We are currently recruiting for a Service Advisor position near Stafford, Staffordshire, on behalf of our client, a well-established independent garage specialising in prestige, performance, and electric vehicles. This full-time, permanent role offers competitive basic salary, flexible working hours, and opportunities for professional growth. This is an excellent opportunity for a customer-focused Service Advisor with a minimum of two years' experience within the automotive sector. If you are looking for a role that provides a supportive environment, modern facilities, and clear career progression, this position is ideal.

- Basic salary of £32,000 per annum, with higher pay available for Senior Service Advisers depending on experience

- Flexible working hours to suit the individual and the business, e.g., 7:30am-3:30pm, 8:00am-4:00pm, or 9:00am-5:00pm

- Ongoing professional training and development

- Supportive team environment

- Modern facilities and the latest technology

- Genuine career progression opportunities

Duties of a Service Advisor:

• Manage the complete customer journey from booking through to vehicle handover, ensuring transparent communication
• Handle service, repair, and MOT bookings efficiently
• Prepare accurate job cards, estimates, and repair authorisations
• Liaise effectively between customers and workshop technicians
• Provide regular updates, explanations, and advice to customers
• Coordinate parts orders and supplier communications
• Process invoices, payments, and warranty claims
• Maintain an organised and professional reception and waiting area

Requirements of a Service Advisor:

• Minimum of 2 years' experience as a Service Advisor within a franchise or independent garage
• Good understanding of vehicle servicing, repairs, and MOT procedures
• Exceptional customer service and communication skills
• Professional appearance and conduct
• Strong organisational and administrative skills
• IT-literate with the ability to adapt to internal management systems
• Hold a full, clean UK driving licence

This role is ideal for an experienced Service Advisor eager to join a reputable garage offering stability and career growth. Full training on the systems and processes will be provided.