Collections and Recoveries Executive
Newport, Wales, United Kingdom
Established in 1996 to provide flexible and accessible finance to SMEs across the country Propel has since grown to become one of the UK’s largest finance houses. From this continued success we are now looking to recruit a Collections and Recoveries Executive to allow us to continue our exciting growth plans. Putting customers at the heart of everything we do, we are on the lookout for people with a passion for people: An open ear, a kind word, and empathy, as it’s the way we do business with our customers that differentiates us.
As a Collections and Recoveries Executive , you will play a crucial role in supporting the business meeting it’s targets by identifying bad debt and risk and working closely with customers to minimise this. You’ll work with customers to negotiate options which are viable for the business, whilst still providing an exceptional level of service.
Role Responsibilities;
Maintain and administer a portfolio of arrears cases (early, mid and late arrears) with the aim of collecting arrears payments placing accounts back into formula
Negotiate with customers and equipment suppliers in respect of arrears/ equipment issues, in a polite, respectful manner, maintaining appropriate professional boundaries
Use tact and discretion when negotiating with the customer/ supplier to maintain relationships and promote a positive image of Propel Finance
Determine can’t pay from won’t pay cases and act accordingly
Implement working knowledge of our legal options should the customer not pay, and the agreement is terminated
Adhere to applicable law and internal processes at all times
Differentiate between regulated and unregulated customers and act according to law and the contracts signed
Remain vigilant to potential fraudulent customer activity
Recommend legal action on appropriate accounts with supporting evidence gathered showing a clear route to a successful financial recovery
Work to agreed targets and deadlines
Assist management with reporting and case summaries
Key skills required;
Excellent telephone manner with the ability to actively listen
Customer Service Experience ideally within the finance industry
Proficient with Microsoft Office
Able to work in a high volume, pressured environment
Demonstrate empathy & understanding
Manage difficult conversations
Flexible and ability to prioritise
Solution mindset
So, why would you want to work here?
We have a great working environment – it’s an ambitious business, but we achieve so much because of our people. Everyone in the business, no matter their team or role has the opportunity to shape the outcome, share ideas, make suggestions, and have their voice heard. It’s a truly collaborative place to work.
Benefits you can expect:
25 days annual leave + bank holidays
Half a days seasonal shopping holiday
The day off for your birthday
2 additional days holiday after 5 years service
Hybrid working options
Private Medical Insurance
Subsidised gym membership
Pension scheme
Lots of company events and rewards
We are proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion.
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