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DGH Recruitment
Guildford
Job DescriptionIT Support Analyst - Guildford - Permanent - £35,000 - Onsite 5 days per weekAn exciting new opportunity has become available for an IT Support Analyst / IT Support Specialist to come on board working for a leading law firm in Guildford on permanent basisProviding a professional and consistent level of telephone and desk-side support
Job Source: DGH RecruitmentOnce For All
Basingstoke
Job DescriptionIT Support AnalystLocation: BasingstokeSalary: £25,000 - £30,000Role:The role will provide world class first and second line internal IT support to all on-site and remote staff across the Fortius Group. This will involve the management of on-site and third party/remote cloud systems to facilitate the support whilst providing excellen
Job Source: Once For AllBright Purple
glasgow
SoftwareTeam Lead Remote with Quarterly Glasgow Meetups Take your career to the next level by embracing the role of a Software Team Leadwithin a dynamic start-up environment offering the perfect blend of autonomy and collaboration, This position promises not only a generous salary of up to £65,000 but also the flexibility of remote working, co
Job Source: Bright PurpleCore 3
Bristol
Support Finance Consultant Core3 are delighted to recruit a Support Consultant for Xledger in Bristol. £35,000-£50,000 + amazing benefits and incredible offices central Bristol. Hybrid working. Why join Xledger? At Xledger you will have the opportunity to work for a hugely successful international software company during an exciting time of growth.
Job Source: Core 3Washington Frank
Limerick
They would like someone with a couple of years experience working in Application Support and at least 12 months' experience with the Sage 200 product. The job can be fully remote from home. They are a full-service solutions company that offers support, consultancy, project management and training, and who are experts in Sage 200 and Sage CRM. They
Job Source: Washington FrankCatch Resource Management
Surrey
Job DescriptionHead of IT – Head of IT, IT Manager, IT Director, ERP, NAV, Dynamics NAV, Navision, D365, Microsoft Dynamics, Infrastructure, Retail, FMCG, SME, Logistics, Compliance, Third-Party Vendors, Stakeholders, Application, £100,000 - £120,000 per year, Benefits, Permanent, Hybrid, Surrey, UKOur UK-based end-user client are looking for a new
Job Source: Catch Resource ManagementTrinity Resource Solutions
Reading
Job DescriptionOur well known client with it's heritage in the technology sector are specialists in Business to Business technology blending data, creative, multi-channel marketing and technology are looking to recruit a Sales Team Manager as part of their phenomenal growth. This is a newly created role baesd in the heart of historic Reading.This i
Job Source: Trinity Resource SolutionsHenderson Scott
Bristol
Systems Engineer - (Left side of the V) Are you passionate about cutting-edge technology and innovation? Do you thrive in a dynamic environment where creativity meets engineering excellence? If so, we have an exciting opportunity for you! Position: Systems Engineer Location: Hertfordshire About Us: Our team is dedicated to pushing the boundaries o
Job Source: Henderson ScottBristol
Job Description Job title: Desktop Support Team Lead
Location: Bristol
Salary: Up to 40,000 per annum
Job type: Permanent
They are employed in the infrastructure sector. Using data-rich, virtual, interactive, and collaborative technologies, they help clients make more informed decisions for difficult jobs.
You will be the Desk Side and Technology Support Team Lead is the central point of contact for all IT-related incidents and service requests within their region. Tour role is to both provide second-line support and supervise/lead the local IT resources operationally. You will be responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
Required Skills:
At least 8 years' experience in IT Service Management principles and processes and solid understanding of hardware and software asset management processes.
Experience in working to (and exceeding) Service Level Agreements.
Should have Broad technical understanding of IT services being supported.
Working knowledge of database/excel structures/tables/configurations.
Responsibilities:
Manage the daily activities of the Desk Side and Technology Support Team and assume responsibility for the recruitment, training, objectives setting, and personal development reviews of team members.
Manage and prioritise all 2nd line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines.
General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk
Deploy IT hardware, record, and track assets during deployment according to IT Services standards and workflow procedures.
Ensure take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution
This is an excellent opportunity to work for an international company that encourages and facilitates personal growth and career development throughout the organisation.
Please apply on the link below or contact us if you want to know more about the role and company.
Desk Side and Technology Support Team Lead jobs in Bristol
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