Neighbourhood / Property Manager (Rugby Patch)
Rugby
£ 25.19/hour immediate start - possible t-p
We have an urgent need for a Neighbourhood Housing Lead (based/commutable to Rugby) reporting to office 1 day per week based in Slough otherwise hybrid/on patch paying upto £34904 DOE paid at hourly rate.
Purpose:
To deliver a responsive, efficient, agile, high quality and customer focused housing management service to residents.
To build meaningful and trusting relationships with residents on patch.
To own the primary relationship with residents living on patch and act as the voice of residents.
To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
To seek out resident views and to listen and act.
To represent and champion residents.
To act as the advocate for residents in getting things resolved at pace and quality.
To co-ordinate issues on behalf of residentsKey Responsibilities / Deliverables:
Own the primary relationship between the company and the residents on patch, irrespective of tenure, resolving issues with and on behalf of residents, to their satisfaction.
Be the key point of contact for residents and be the 'voice of the resident' across the organisation.
Represent the company at all activity relating to patch, examples being, resident forums, committees,
residents& associations.
Support the comany and residents with any business continuity issues or incidents.
Communicate with residents in a timely manner, to a good standard and in a range of ways demonstrating empathy...