Service Desk Manager

Customer Service Manager

Chelmsford, Essex

£40,000 - £45,000 per annum

40 hours per week (Flexible)

An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business where you can truly make an impact. This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience.

What you will be doing:

Overseeing and coordinating day to day service operations

Managing a team of 5 customer service advisors

Managing workloads, schedules, and performance to maximise efficiency

Conducting reviews, and regular one to one meetings

Providing coaching and training where needed

Dealing with escalated requests and complaints

Acting as a key link between teams to ensure seamless communication

Identifying areas for improvement and implementing positive change

About you:

Previous experience in a Service Manager, Operations, or Planning role

A confident decision maker who thrives in a fast paced environment

Proven ability to implement change and improve processes

Highly organised, resilient, and solutions focused

Strong communication skills with a customer first approach

Please Note: No on-site parking, but excellent public transport links nearby.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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