National Account Executive
Leeds
£ 30000 - 35000/annum
JOB PURPOSE
First point of contact for existing customers and to answer all queries and increase customer satisfaction. Working alongside your Business Account Managers and reporting to Account Director to develop and strengthen the customer accounts.
ROLE KEY ACCOUNTABILITIES
* Gather and understand information on assigned customers (e.g. account size, specific needs and pricing & trading plans and systems).
* Coordinate with Business Account Managers to create customised sales plans for customers.
* Understand and ownership of necessary systems and Customer system platforms.
* Provide best in class support with both external customer contacts and also all internal stakeholders.
* Ensure prompt and accurate response to customers’ queries and requests.
* Build strong, confident client relationships, through regular communication and engagement.
* Travel as required to retailer Head Offices and various locations for face to face meetings.
* Regular reporting on the performance and status of accounts.
* Regular support on monthly volume forecasting cycle.
* Project ownership – take ownership over various areas (once knowledge and confidence established).
* Communicate product and pricing details clearly and accurately – understand product and customer P&L.
* Promote new products/services to existing customers.
* Identifies and pursues sales opportunities within the target markets and develo...