IT Support Engineer

Lisburn | £30,000-£35,000 | Pension and Private Healthcare

This is an excellent opportunity for a hands-on IT support professional who wants more than a conventional service desk position. You will provide 1st and 2nd Line support across office, operational and site-based environments while working closely with the IT Manager on infrastructure, security and digital-improvement projects. The position is fully on-site in Lisburn and offers a 1:30pm finish every Friday.

IT Support Technician

As the first point of contact for day-to-day IT support, you will:

• Troubleshoot hardware, software, Microsoft 365, printing, mobile-device and network-connectivity issues.


• Support Windows PCs, laptops, printers and other business technology.


• Administer user accounts, permissions, password resets and MFA.


• Assist with onboarding and leaver processes.


• Support Outlook, Teams, SharePoint, OneDrive and Microsoft Office applications.


• Install software, manage access requests and assist with licensing and updates.


• Log, prioritise and document incidents, escalating more complex issues when required.


• Assist with backups, endpoint protection, patching and routine system checks.


• Maintain IT documentation, asset records and user guidance.


• Support technology rollouts, supplier coordination and continuous-improvement projects.


• Help the business make better use of Microsoft tools and digital workflows.

What you will need

• Previous experience in an IT support, service desk, helpdesk or technician position.


• Good working knowledge of Windows devices and Microsoft 365.


• Experience troubleshooting hardware, software, printing and basic networking issues.


• Strong communication skills and a patient, customer-focused approach.


• The ability to prioritise effectively in a busy operational environment.


• An HND in Computing or an equivalent relevant qualification.


• A valid UK driving licence.

Experience with any of the following would be beneficial:

• Microsoft Entra ID or Azure.


• Endpoint security, backup products or ticketing systems.


• ERP implementations, transitions or upgrades.


• Construction, manufacturing, production or another operational environment.


• Automation, reporting or digital workflow tools.

Package

• Salary of £30,000-£35,000.


• Pension.


• Private healthcare.


• Permanent, full-time position.


• Monday-Thursday, 8:30am-5:00pm.


• Friday, 8:00am-1:30pm.


• Fully on-site in Lisburn.