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Hartley Resourcing
Southampton
We are recruiting for an exciting opportunity to join a brilliant small business as a Customer Service Advisor. You will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more
Job Source: Hartley ResourcingE Personnel Recruitment
Southampton
Exciting opportunity for a Customer Service Advisor to join a thriving company in Eastleigh! Join us on our exciting journey as we grow and expand. We're seeking a dedicated Customer Service Advisor to be part of our dynamic team. Salary: £25,500 per annum Employment Type: Temp to Perm Full-time hours Location: Office-based As our a Customer Servic
Job Source: E Personnel RecruitmentTop Jobs Group Ltd
Hilsea
We are recruiting for a Contact Centre Advisor for one of our environmental management clients in Portsmouth. You will be providing an excellent service as first point of contact to all the customers in line with company standards. Arranging the most effective solution for the customers and proactively seek opportunities to upsell to customers. Yo
Job Source: Top Jobs Group LtdWorkshop Recruitment
Southampton
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be responding to all types of consumer led
Job Source: Workshop RecruitmentTeam CV LTD
Eastleigh
Monday to Friday 08:00 - 17:00 (40 hours per week ) Our client is seeking an experienced, proactive and approachable Customer Service Advisor to join their expanding team for an amazing nationwide company. The successful Customer Service Advisor for this role will be required to deal with all calls to the branch sales office with sound knowledge of
Job Source: Team CV LTDCity of Portsmouth College
Portsmouth
Job Title: Customer Service Advisor Location: Higbury Campus, Portsmouth Salary: £22,132.00 (Full-Time Equivalent) Job Type: 37 Hours per week, 52 Weeks per year, Full-Time, Permanent About the College: As a newly merged College, we aspire to be the employer of choice in the Portsmouth area, with a progressive, supportive, and rewarding workpl
Job Source: City of Portsmouth CollegeKey Recruitment Ltd
Fareham
Customer Service Advisor Are you looking for a great new opportunity? Do you want to work in a vibrant, dynamic environment where your efforts are appreciated? Do you have excellent inbound customer service advisory experience and the ability to build rapport with customers calling in to enquire about product ranges? If so, this could be the role
Job Source: Key Recruitment LtdBerry Recruitment
Southampton
A brilliant opportunity is available for a Customer Sales Advisor to join a leading supplier of self storage based at the Millbrook site. This is a permanent role working Monday to Sunday on a rolling rota - Mon-Fri 08.30-18.00, Sat 08.30-17.00 and Sun 10.00-16.00. The salary is £25,500. Please note the interview will include a numerical and litera
Job Source: Berry RecruitmentPortsmouth
Accident Management Customer Services - Hybrid working Hybrid working : This position will allow you to work 2 days at home and 3 days in the offices. Location: Portsmouth Salary: £23500 plus an opportunity to earn an additional 5% Plus, Fantastic benefits which include the following : Hybrid working Pension - up to 15% contribution Employee car scheme Well-being hours Employee car scheme Gym memberships Car schemes Holiday of between 25 and 30 days dependent on level of service Enhanced maternity Private medical insurance, paternity and premature baby leave Learning hours And several more Hours: Monday – Friday, 37.5 hours (you will need to be flexible between the hours of 8AM and 6PM) Dynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor to join the business at this busy and demanding time. Our client provides a number of specialist service to customers and are growing considerably due to their success. As a Customer Service Advisor, you will work within the Accident Management department and you will be working to assist customers who have reported damage to their vehicles, whether that be from a major incident such as a Road Traffic Incident, or minor damage such as car park scrapes. Your job will be to ensure that their vehicles are repaired and back on the road as soon as possible, as well as potentially keeping the customer mobile whilst repairs ongoing whilst endeavoring to make a difficult situation as easy as possible for them. Key duties will also include:
You will be speaking to customers on the phone, as well as dealing with repair centres, body shops, and mobile repairers.
You will also work with our third-party accident management supplier to provide a seamless service for the customer
You will assist the customer from the first notification of the incident through to completion and anything in between
You will take accurate information from the customer whilst processing the details onto the system
You will need to be able to make fast decisions on who is at fault and document this with accuracy
You will manage multiple inboxes whilst taking calls and need to be able to prioritise
You will be part of a team of people who look out for each other. It can get tough juggling a busy inbox with demanding customer calls, so it is important that you are good at building strong internal relationships too.
You will also need to be able to take down high volumes of information quickly and accurately and manage your time effectively to chase repairs and complete tasks between calls.
The quality of the calls you make are paramount to the business. You need to take ownership of a problem, using your initiative and seeing it through to the end.
The ideal Accident Management Customer Advisor will have/be: Previous experience of managing customers on the telephone or in a call centre environment
Will have ideally worked in insurance, financial services, accident management, car dealerships, garages or anything similar although this isn’t essential
Will have the ability to multitask
Will be well organised
Will have the ability to take down information quickly and with accuracy
Will be fully competent in using Microsoft Word and Exec
Will have excellent attention to detail
Will enjoy being busy
To be considered for this position please submit your CV asap
Accident Management/ Customer Advisor jobs in Portsmouth
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