Trade Application Support Analyst

Trade Application Support Analyst – Trading Floor (London)We're recruiting on behalf of a well-established, dynamic brokerage firm known for its expert structuring and execution capability across global markets. They're looking for a Trade Application Support Analyst to join their technology team, supporting a busy trading floor covering Listed Derivatives, FX, Swaps, and Bonds.About the RoleThis is a hands‑on support role providing day-to-day assistance for the trading applications and IT systems used across a busy London trading floor, ensuring platforms, connectivity, and infrastructure run reliably in a fast‑paced, high‑pressure environment.You'll gain deep exposure to trading platforms, market connectivity, and the full trade lifecycle across front and back‑office systems. The primary focus is trade application support — taking ownership of the day‑to‑day running of core trading applications, most notably Fidessa and Bloomberg, acting as first and second line point of contact for traders and brokers.Alongside strong application knowledge, the role retains a core IT support element, covering desktop environments, dealer boards, and underlying infrastructure. This is a broad role suited to someone combining solid IT support fundamentals with genuine trading‑application expertise.Key ResponsibilitiesProvide first- and second-line support for front‑office trading platforms, primarily Fidessa and Bloomberg, resolving issues quickly to minimise trading disruptionSupport Fidessa order management and execution workflows, monitor order flow and connectivity, manage user setups and permissions, and troubleshoot rejected or stuck ordersAdminister and support the Bloomberg Terminal estate, including user provisioning, entitlements, connectivity, and troubleshootingSupport trading of listed derivative contracts across major exchanges including CME, ICE, and EurexSupport and troubleshoot FIX‑based order flow and market‑data sessions, interpreting FIX messages and logs and coordinating with counterparties and vendorsMonitor and maintain exchange, vendor, and counterparty connectivity and market‑data feedsSupport the trade lifecycle from execution through to booking, investigating breaks and discrepancies across front and back officeProvide day‑to‑day support for desktop environments, dealer boards, and core server infrastructure, including Windows ServerWork with trading platform vendors, exchanges, and service providers to resolve incidents and enhance system functionalitySkills & ExperienceStrong, hands‑on knowledge of Fidessa in a support or operational capacityGood working knowledge of the Bloomberg Terminal, including administration and troubleshootingSolid understanding of listed derivatives traded on CME, ICE, and EurexWorking knowledge of the FIX protocol, including reading FIX messages/logs and troubleshootingUnderstanding of the trade lifecycle across front and back officeStrong general technical knowledge across desktop and infrastructure supportSolid experience with Microsoft technologiesWorking knowledge of networking fundamentalsExperience supporting a trading floor environmentPersonal AttributesHighly motivated and proactive, with a willingness to take ownership of issuesStrong problem-solving skills and ability to learn quickly in a fast‑paced environmentReliable team player with good communication skills, able to work directly with traders and brokers under pressureAble to prioritise effectively and remain calm and decisive on a busy trading floor

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