IT Analyst

IT Analyst

Location: Haverhill

Salary: £40,000 per annum

Job Type: Full-time

Hours: 9:00am – 5:30pm, 36 hours per week

Industry: IT

PureKat Consultancy is recruiting for an experienced IT Analyst to join the IT team at a busy manufacturing site in Haverhill.

Your duties as the IT Analyst will include:

• Administering and maintaining server
• Managing backups
• Supporting Microsoft 365, Active Directory
• Managing application configuration
• Troubleshooting application issues
• Managing incidents, service requests, problems and changes in line with ITIL principles.
• Maintaining SLA performance
• Maintaining accurate IT asset and configuration records.
• Ensuring incidents and changes are fully documented and appropriately managed.
• Providing a professional and customer-focused IT support service across the site.
• Supporting validated and regulated computer systems throughout their lifecycle.
• Participating in user requirements gathering, risk assessments, validation planning and test execution.
• Maintaining documentation
• Supporting internal and external audits and regulatory inspections
• Ensuring data integrity, system security and compliance requirements are maintained
• Participating in infrastructure upgrades, cloud migrations, cybersecurity initiatives and application deployments
• Assisting with IT budgeting, procurement, licensing and contract renewals.

The ideal candidate will have:

• A Bachelor's degree in Information Technology, Computer Science, Information Systems or a related discipline
• Proven experience in IT infrastructure and application support
• Strong experience with Microsoft Windows Server administration
• Experience with Active Directory, Group Policy, Microsoft 365 and Entra ID
• Experience with VMware and/or Hyper-V virtualisation
• Good knowledge of TCP/IP networking, DNS, DHCP, VPN, VLANs and firewall technologies
• Experience with backup, storage and endpoint management solutions
• Experience working within a pharmaceutical, biotechnology, medical device or similarly regulated environment would be highly desirable
• An understanding of GxP, GMP, GAMP 5, Annex 11 and 21 CFR Part 11 would be advantageous
• Strong understanding of IT service management and ITIL principles
• Excellent analytical and troubleshooting skills
• A proactive approach to problem solving and continuous improvement.

Ideally you will have experience within a similar position.

Interviews will take place in Haverhill, Suffolk, following a registration process by PureKat Consultancy Ltd.