Service Engineer - Fire & Security

Service Engineer – Fire & Security – Securitas Technology UK

Location: Motherwell, Scotland

Pay: Competitive salary with growth opportunities

Job Description

In this role you will maintain and service fire & security systems, taking ownership of issues, resolving them effectively and preventing future challenges.

• Deliver excellent customer service, working closely with the Area Supervisor and National Call Centre.
• Use PDA management software to manage service calls and maintenance visits.
• Attend and resolve daily service calls plus scheduled maintenance work.
• Take responsibility for vehicle and stock, ensuring proper maintenance.
• Bring a proactive, positive “can‑do” approach to every job.
• Join the call‑out rota, with opportunities for additional earning potential.
• Work flexibly when needed to meet client demand.
• Be based within ~30 minutes of your working area for responsive service.

Qualifications

• Eligible to obtain Security Clearance (SC).
• At least 3 years’ experience in the security systems industry.
• Proven field service/technical experience.
• Clean full UK driving licence.
• Solid understanding of industry standards.
• Right to work in the UK, with a 5‑year checkable history.
• Strong problem‑solving skills and ability to work independently.
• Ability to spot and refer potential sales opportunities (commission available).
• Good communication, time management, and planning skills.

Technical Knowledge

• Intruder systems: Texecom, Galaxy, Pacom & GE ranges.
• Access Control (PC‑based & standalone): Lenel, CEM, C‑Cure, PAC & Paxton.
• CCTV systems across analogue and IP platforms.
• Advantageous: experience with Milestone, Dahua, Genetec, and CEM.
• Strong IP networking skills and understanding of basic electrical principles.